Audio/Video Installation Technician

Phoenix Systems

North Charleston (SC)

On-site

USD 33,062 - 41,328

Full time

14 days+

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Benefits offered by this job

Paid Time Off Program

401(k) with company match

Health, Dental, and Vision Insurance

Life Insurance Options

Take home vehicle

Gas/Vehicle Maintenance paid by company

Job summary

A leading company in the smart home automation field is seeking an experienced Audio/Video Installation Technician. This full-time position involves the installation of residential smart home systems and providing exceptional service to clients. Candidates must possess at least 2 years of experience in security and audio/video installations, along with a self-motivated and customer-oriented attitude.

Qualifications

Minimum 2 years of experience with Security and Audio/Video Installations.
Knowledge of security systems operation and wiring requirements.
Ability to work independently and meet deadlines.

Responsibilities

Performs installation and activation of security systems and AV components.
Communicates with customers to review work orders and provide instructions.
Handles after hours emergency service calls.

Skills

Customer Service

Troubleshooting

Installation

Education

Technical or Vocational Schooling

Job description

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Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team in South Carolina. This position will report to the Charleston, SC office and will support business in Charleston and the surrounding areas.

Job Type

Full-time

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team in South Carolina. This position will report to the Charleston, SC office and will support business in Charleston and the surrounding areas.

Candidates should be self-motivated, personable and of good character. You should be passionate about the design and installation of residential smart home automation systems, home theater rooms, security, networking, shades, and all about providing world class service to our high-end clients.

Anticipated start date of this position is July 21, 2025.

Requirements

Essential Duties and Responsibilities:

Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, shades, and remote controls.
Identify and repair security system malfunctions and false alarms
Troubleshoot and repair existing wiring installed for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
Learn and understand security systems Phoenix Systems installs and services (2Gig, DSC, QOLSYS, Etc.)
Handle installation of networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
Learn and understands monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
Communicate with customers to review work orders,
Provide instruction/training to customers/end user on the system functions and operations
Accurately assess system design and functionality when adding additional components
Handle after hours emergency service calls (as assigned on a rotation basis)
Communicate pricing for monitoring rate tiers to customers
Install, setup and train homeowners on AV component packages.
Perform other duties as assigned.

Qualifications And Education Requirements

Minimum of 2 years of experience with all aspects of Security and Audio/Video Installations - From pre-wire to trim to final installation and programming
Have in depth knowledge of security systems operation, functions, and wiring requirements
Understands cable types and technologies and can distinguish which types to use in installation scenarios
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work in a clean and unobtrusive manner
Ability to work independently and to carry out assignments to completion within standard accepted practices.
Must have or be willing to obtain basic tools to perform job responsibilities.
Must be able to clear a background check and drug screening
Clear MVR required
Technical or Vocational related schooling is preferred

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.

Frequent use of step ladders and extension ladders
Frequent amount of lifting up to 50 pounds
Occasional lifting of up to 100 pounds

Work Environment

Active construction sites
Exposure to marked changes in temperature and humidity, and exposure to dust.
Moderate noise

Benefits

Paid Time Off Program - Start accruing PTO your first week!
Eight Paid Company Designated Holidays
401(k) w/company match
Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
Short Term Disability Options
Long Term Disability Options
Employee Assistance Program
Life Insurance Options
Employee Discount
Free Alarm Monitoring
Take home vehicle
Gas/Vehicle Maintenance paid by company
Monday - Friday daytime work schedule
Positive work culture with opportunities for advancement and growth

Salary Description

Starting between $24 to $30 per hour

Seniority level