Audio Vedio Engineer

Noblesoft Technologies Inc.; San Jose (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Noblesoft Technologies Inc. in San Jose, CA is seeking an experienced Video Conferencing Systems Engineer to manage and optimize our enterprise AV infrastructure.

You will operate, maintain, and upgrade video conferencing equipment, coordinate with cross-functional teams, manage incidents in ServiceNow, and ensure high uptime for meetings and events.

Qualifications

• Bachelor’s degree in computer science, information systems, or a related field or equivalent work experience.
• Typically 5–7 years of related work experience.
• Experience operating, maintaining and upgrading video conferencing equipment and infrastructure.
• Proficiency with ServiceNow for incident tracking, service tickets and change requests.
• Strong knowledge of video infrastructure, endpoints, and room systems.

Responsibilities

• Operate, maintain, and upgrade video conferencing equipment, test environment and infrastructure.
• Utilize ServiceNow for incident tracking, service tickets, and change requests.
• Manage and support Zoom, Teams, WebEx meetings and webinars and other platforms.
• Plan, schedule, set up, and disconnect video conferences for internal and external meetings.
• Collaborate with cross-functional teams and third-party vendors to resolve issues and perform RCA.
• Ensure SLAs and maximum uptime for video conferencing and event services.
• Produce Run of Show documents and IT equipment readiness checklists for AV production.

Skills

Video conferencing administration

Troubleshooting

Cross-functional collaboration

Time management

Strong communication

Education

Bachelor's degree in computer science or related field

Tools

Cisco CUCM

Cisco TMS

Cisco Expressways

Microsoft Teams

Zoom Meetings

Cisco WebEx

Poly Endpoints

Microsoft Teams Rooms

Wirecast

OBS

Job description

• Bachelor s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 5 to 7 years of related work experience.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols
• Extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Familiarity of media encoders similar to Wirecast and OBS Understanding of eCDN management and other enterprise video collaboration products and services.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA s, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team.
• Strong time management, prioritization, and analysis skills. Ability to multi-task.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Experience operating audio and video equipment for live events such as All Hands and Townhalls
• Understanding and troubleshooting Crestron, Bi-Amp and Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets,
• PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.