AV/IPTV Field Engineer

Alpha; Eden Prairie (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Alpha Video is seeking an AV Field Engineer in Eden Prairie, MN, to configure, test, and commission large audio/video and IT systems. You will work with project managers and engineers to define installation standards and provide hands-on design input.

You’ll deploy DSP and control-system programs, verify networked AV components, and participate in training end users. Occasional travel and field work are required.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and job-site familiarity.
• Ability to read CAD drawings, blueprints and technical drawings.
• Knowledge of audio/video theory and IP networking.
• Hands-on experience with audio/video switching, routing, terminations and signal flow.
• Proficient soldering skills and computer skills.

Responsibilities

• Attend project kick-off meetings and provide perspective for commissioning AV systems.
• Identify design and end-user functionality concerns.
• Read and annotate floorplans, elevations, and signal drawings.
• Communicate status, risks, delays, and recommendations to stakeholders.
• Create, modify, and test DSP programs (Biamp, QSC, BSS).
• Deploy and test control system programs (Crestron, Extron, Q-Sys).
• Configure and verify operation of AV components and networks.
• Assist with system commissioning reports and testing.
• Serve as quality control for Alpha Video installations and safety.

Skills

Communication

Teamwork

CAD drawings

AV theory

IP networking

DSP programming

Soldering

Problem solving

Self-motivated

Documentation

Education

High school diploma

Five years experience

Bachelor’s degree preferred

Tools

Crestron

Extron

Q-Sys

Biamp

Dante

AutoCAD

Bluebeam

Crestron Toolbox

Extron Configurator

Job description

Summary

The AV Field Engineer’s primary responsibility shall be to adjust, test, configure and commission Audio Video & IT systems, bringing projects to completion and ensuring quality. They must also understand design, demonstrate installation and commissioning techniques. The candidate must be able to understand large audio/video systems, have a solid technical background and have a understanding of video, audio, control, data/networking systems. The Field Engineer will work closely with the Field Manager, Engineers, Installers and Project Managers to provide both general and specific recommendations on installation standards, technologies, personnel, job specifics and implementation. For all types of systems, upon completion, the Field Engineer shall provide red lined drawings and, in some cases, may act as Project Supervisor.

Responsibilities

• Attend project kick off meetings, providing your perspective of what’s needed to successfully commission AV systems.
• Proactively identify areas of concern with system design, equipment integration, and end-user functionality needs.
• Read, analyze, and notate floorplans, elevations, sections, signal drawings, mounting and pin details.
• Communicate with the client, project manager, and design engineer, providing accurate status updates, risk assessments, delay alerts, and suggestions.
• Create, modify, & test audio Digital Signal Processing (DSP) programs (Biamp, QSC, BSS).
• Deploy and test control system programs (Crestron, Extron, QSC).
• Configure, test, and verify operation of all AV system components, especially; projectors, displays, DSPs, amplifiers, speakers, control systems, video codecs, scalers, processors, transmitters & receivers, wireless mics, recording devices, touch panels, etc.
• Troubleshoot issues with IP networking, DHCP, DNS, routing protocols, multicast, IGMP, VoIP, SIP, and videoconferencing applications.
• Occasionally pull and terminate all types of video, audio, and control cabling with 95% accuracy.
• Complete system commissioning reports and perform system tests to verify proper functionality.
• Serve as installation “quality control inspector” of all work performed by Alpha Video staff and contractors, ensuring safety and quality standards are met.
• Provide effective end user training & event support for commissioned systems.
• Analyze and resolve service call escalations.
• Provide occasional Tier 3 technical support to Alpha Video employees and clients.
• Research new products to remain current as technology advances.
• Other duties as assigned.

Requirements

• Up to 70% travel, occasionally on a last-minute basis.
• Occasional evening and weekend work.
• Complete and maintain an OSHA 30 Construction certification.
• Ability to pass a background check.
• Ability to obtain (shortly after hire) and maintain necessary gaming licenses.
• Maintain a valid driver's license.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills.
• High level of organization.
• High level of job site familiarity i.e. construction and corporate atmosphere.
• Must be able to communicate effectively in a team.
• Technical background.
• Knowledge of A/V theory and IP networking.
• Ability to read and comprehend CAD drawings, blueprints and technical drawings.
• Hands on experience with audio/video switching, connectivity, routing, terminations and signal flow
• Excellent soldering skills.
• Must have excellent computer skills.
• Solid knowledge of system configurations.
• Audio Video systems configuration ability.
• Audio design and theory.
• Video design and theory.
• Self-motivated.
• Resourceful.
• Ability to solve unusual or unexpected problems.

Preferred

• Knowledge of legacy and state-of-the-art multimedia systems used in best-in-class conference centers and large venues.
• Working knowledge for the configuration of Cisco, Zoom, Teams, Poly video platforms and hardware.
• Wide variety of experience with AV equipment and control systems, including Extron, Crestron, Dante, Q-Sys, Biamp, displays, LED walls, processors, etc.
• Demonstrated expertise in configuring high and low-end video projectors and displays such as Epson, Sony, Panasonic, Christie, etc.
• Proficient understanding of LAN/WAN hardware and software for switches, hubs, routers, point-to-point data circuits via copper and fiber for audio, video and control In-depth hands-on knowledge of audio and video production tools such as cameras, switchers, monitors, live streaming systems, etc. and able to correctly set up and diagnose problems with such equipment.
• Strong interpersonal skills and ability to supervise small teams. Sensitivity and tact in dealing with staff/partners/clients at different levels in a diverse environment.

Education/Experience

• High school diploma or equivalent.
• A minimum of five (5) years relevant experience.
• Bachelor’s degree preferred.

Computer Skills

• Proficient with Microsoft Office, including Word, Outlook, and Excel.
• AutoCAD and Bluebeam experience preferred.
• Experience with Crestron Toolbox, and Extron Global Configurator, and Q-Sys required.

Certificates And Licences

• CTS, CTS-I.
• Additional AV certification preferred.
• Additional advanced or product specific certifications are preferred.