Audio Vedio Engineer

Noblesoft Technologies; San Jose (CA); Presencial; USD 55.000 - 96.000; A tiempo parcial

Descripción de la vacante

Noblesoft Technologies Inc. is seeking an Audio Video Engineer for a long-term, onsite engagement in San Jose, CA. You will operate, maintain, and upgrade video conferencing systems, and work across multiple platforms including Cisco, Microsoft Teams, Zoom, and Poly endpoints.

You will manage incidents in ServiceNow, plan event production packets, and coordinate with cross-functional teams. Strong networking knowledge, hands-on hardware experience, and excellent communication are essential for

Formación

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
• Typically 5 to 7 years of related work experience.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Proficient in Microsoft 365 applications including Teams, Outlook, PowerPoint.
• Familiar with network fundamentals and video infrastructure.
• Ability to troubleshoot and resolve video conferencing and event service incidents.
• Produce Run of Show documents and IT equipment readiness checklists.

Responsabilidades

• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize ServiceNow for incident tracking, service tickets, and change requests.
• Provide event planning production packets including logistics, test plans, and configuration drawings.
• Troubleshoot and resolve video conferencing and event service incidents.
• Schedule, set up, and disconnect video conferences for internal and external meetings.
• Collaborate with cross-functional teams and 3rd party vendors to improve processes.

Conocimientos

Time management

Communication

Team collaboration

Self-motivated

Multi-tasking

Troubleshooting

Educación

Bachelor's degree in CS/IS or related field

Herramientas

Cisco CUCM

Cisco TMS

Cisco Expressways

Cisco Endpoints

Microsoft Teams Rooms

Poly Endpoints

Zoom Rooms

Wirecast

OBS

eCDN

Shure equipment

QSC

Crestron

Extron

Vaddio

Cisco WebEx

Zoom Meetings

Descripción del empleo

Job Title: Audio Video Engineer

Engagement Type: Long-Term Contract

Work Mode: San Jose, CA (ONSITE)

Event & AV services technician

• Bachelor's degree in computer science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 5 to 7 years of related work experience.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols
• Extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Familiarity of media encoders similar to Wirecast and OBS Understanding of eCDN management and other enterprise video collaboration products and services.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team.
• Strong time management, prioritization, and analysis skills. Ability to multi-task.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Experience operating audio and video equipment for live events such as All Hands and Townhalls
• Understanding and troubleshooting Crestron, Bi-Amp and Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets,
• PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.