Audience Services & Events Experience Coordinator

Austin PBS; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Austin PBS is seeking an Audience Services Coordinator to be the welcoming front line for audiences, members, visitors, and partners. You will handle front desk duties, respond to inquiries, and route questions to the appropriate staff with a professional, service-driven approach.

In addition to audience services, you will support Membership and Events teams with donation processing, data entry, grants calendar maintenance, and event logistics.

Qualifications

• High School diploma required.
• Experience in customer service, reception, nonprofit environments.
• Excellent interpersonal and written/verbal communication skills.
• Strong Google Workspace skills (Sheets/Docs/Drive/Gmail) for data and events.
• Highly organized with attention to detail and accuracy.
• Ability to manage multiple tasks and shift priorities.
• Willingness to work evenings or weekends for events.

Responsibilities

• Serve as primary receptionist and first contact for visitors and members.
• Answer main phone line and route calls; monitor emails.
• Provide admin support to Membership and Events, including donations and data entry.
• Process donations and maintain donor records.
• Support event logistics, check-in, and communications.
• Create Event Proof of Performance (POP) reports.
• Assist with grants calendar and reporting coordination.
• Support various departments during events as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team collaboration

Education

High School diploma

Tools

Google Workspace

Job description

Austin PBS is seeking an Audience Services Coordinator to be the welcoming front line for audiences, members, visitors, and partners. You will handle front desk duties, respond to inquiries, and route questions to the appropriate staff with a professional, service-driven approach.

In addition to audience services, you will support Membership and Events teams with donation processing, data entry, grants calendar maintenance, and event logistics.