Audience Experience & Events Coordinator

CAPITAL OF TEXAS PUBLIC; Austin (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Austin PBS, KLRU-TV is seeking an Audience Services Coordinator to greet visitors, answer phones, route inquiries, and provide friendly front-desk service. The role also supports the Membership and Events teams with donation processing, data entry, grants calendar maintenance, and event assistance.

The ideal candidate is highly organized, service-oriented, detail-focused, and comfortable balancing multiple responsibilities in a collaborative environment. Some evenings or weekends may be required.

Qualifications

• High School diploma required.
• Experience in customer service, reception, admin support, nonprofit organizations, membership, events, or related fields preferred.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Working knowledge of Google Workspace apps (Sheets, Slides, Docs, Drive, Gmail).
• Highly organized with attention to detail and accuracy.
• Ability to manage multiple responsibilities and shift priorities as needed.
• Comfortable working with databases and learning new software.

Responsibilities

• Serve as the primary receptionist and first point of contact for Austin PBS visitors, members, viewers, and community members.
• Welcome visitors and connect them with staff or departments.
• Answer the main phone line and route calls as needed.
• Monitor and respond to general audience emails, escalating questions when appropriate.
• Assist with membership, programming, Passport, events, donations, and Austin PBS services.
• Process donations and enter gifts accurately according to procedures.

Skills

Customer service

Reception

Administrative support

Nonprofit experience

Google Workspace

Education

High School diploma

Tools

Google Sheets

Google Slides

Google Docs

Google Drive

Gmail

Job description

Austin PBS, KLRU-TV is seeking an Audience Services Coordinator to greet visitors, answer phones, route inquiries, and provide friendly front-desk service. The role also supports the Membership and Events teams with donation processing, data entry, grants calendar maintenance, and event assistance.

The ideal candidate is highly organized, service-oriented, detail-focused, and comfortable balancing multiple responsibilities in a collaborative environment. Some evenings or weekends may be required.