Audience Experience & Promotions Manager

Liberty; Lynchburg (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University in Lynchburg, VA seeks a House and Promotion Manager to oversee ticketing, venue setup, and front-of-house operations for School of Music events. You will lead staff, manage promotions, and ensure exceptional customer service for patrons and guests.

The role reports to the Director of Operations and requires strong organization, communication, and problem-solving skills in a dynamic event environment.

Qualifications

• Bachelor's degree in Music, Hospitality Management, Arts Administration, Business Administration, Marketing, or a related field with two years of relevant experience.
• Or six years of equivalent experience in customer service, event management, and staff supervision.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Manage event ticketing, including online sales, box office operations, inventory, and customer service.
• Ensure optimal audience experience by managing crowd flow and accessibility needs.
• Coordinate venue setup and maintenance to meet technical requirements.
• Oversee creation and distribution of event programs, signage, and materials.
• Supervise Front of House staff and volunteers.
• Develop promotional strategies to maximize attendance and ticket sales.
• Generate and analyze ticket sales reports and maintain records.

Skills

Verbal and written communication

Organizational skills

Customer service

Staff supervision

Problem solving

Education

Bachelor's degree in Music or related field

Job description

Liberty University in Lynchburg, VA seeks a House and Promotion Manager to oversee ticketing, venue setup, and front-of-house operations for School of Music events. You will lead staff, manage promotions, and ensure exceptional customer service for patrons and guests.

The role reports to the Director of Operations and requires strong organization, communication, and problem-solving skills in a dynamic event environment.