House and Promotion Manager

Liberty University; Lynchburg (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Retirement plans

Job summary

Liberty University in Lynchburg, VA seeks a House and Promotion Manager to ensure a positive audience experience at School of Music events. You will manage ticketing, venue prep, and staff supervision while collaborating with technical teams to create an organized, welcoming environment.

Responsibilities include overseeing box office operations, developing promotional strategies to maximize attendance, generating sales reports, and maintaining accurate records.

Qualifications

• Bachelor's degree in Music or related field and two years in customer service, event management, and staff supervision.
• Or six years of equivalent relevant work experience.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage event ticketing, including online sales and box office operations.
• Ensure optimal audience experience and accessibility for patrons.
• Coordinate setup and maintenance of the performance venue.
• Oversee creation, distribution, and management of event programs and signage.
• Supervise, train, and schedule Front of House staff and volunteers.
• Develop and implement promotional strategies to maximize attendance and ticket sales.

Skills

Ticketing management

Customer service

Staff supervision

Promotional strategies

Data analysis

Education

Bachelor's degree in Music

Job description

The House and Promotion Manager reports to the Director ofOperations and is responsible for ensuring a positive and seamlessaudience experience for all School of Music events. This roleencompasses comprehensive ticketing management, venue preparation,staff supervision, and the development of promotional strategies tomaximize event attendance. The Manager will provide exceptionalcustomer service, maintain accurate records, and collaborate withtechnical staff to create a welcoming and organized environment forpatrons.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage event ticketing, including online sales, box officeoperations, inventory, and customer service related toticketing.
• Ensure optimal audience experience by managing crowd flow,addressing inquiries, and providing exceptional customer service,including accessibility for patrons with disabilities.
• Coordinate the setup and maintenance of the performance venue,ensuring cleanliness, organization, and adherence to technicalrequirements.
• Oversee the creation, distribution, and management of eventprograms, signage, and informational materials.
• Supervise, train, and schedule Front of House staff andvolunteers, ensuring adherence to protocols and delivering clearinstructions.
• Develop and implement promotional strategies to maximize eventattendance and ticket sales, including the creation of discountcodes and promotions.
• Generate and analyze ticket sales reports to inform eventplanning and promotional efforts.
• Maintain accurate records of customer interactions, ticketingtransactions, and venue operations.
• Strictly adheres to Liberty University policies, representingthe University in an exemplary manner.
• Works effectively as a team member, embracing and fosteringLU’s Christian model and Mission – Training Champions forChrist.

SUPERVISORY RESPONSIBILITIES

Supervises 10-15 student worker and volunteers.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Bachelor's degree in Music, Hospitality Management, ArtsAdministration, Business Administration, Marketing, or a relatedfield, and two (2) years of experience in customer service, eventmanagement, and staff supervision, demonstrating strongorganizational and problem-solving skills.

Or, six (6) years of equivalent relevant work experience incustomer service, event management, and staff supervision.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THEJOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writingto convey clear, well articulated information.
• Ability to understand, speak, and write English in order toconvey messages and correspond in an articulate and professionalmanner.
• Possess public communication skills that allow professionalrepresentation of Liberty University.
• Strong organizational skills.
• Strong computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, andapply judgment in order to solve problems of both a routine andcomplex nature.

Physical and Sensory Abilities

• May be required to travel to events and venue on campus or thelocal area.
• May be required to sit to perform deskwork or type on akeyboard.
• Regularly required to hear and speak in order to effectivelycommunicate orally.
• Regularly required to stand, walk, and climb stairs to moveabout the campus.
• Handle materials, reach overhead, kneel or stoop in order toconduct business.
• Regularly lift 15 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment for this position is primarily aclimate-controlled setting with moderate noise levels, typical ofan event venue or office. However, this role requires frequent workduring evening hours and at events that may have low lightingconditions. Additionally, the position involves facilitating eventsoutdoors on occasion. This role also includes standing and walkingfor extended periods, and navigating crowded areas.

Driving Requirements

Employee is required to travel in performing the duties andresponsibilities of the position, the use of one’s personal vehicle(or LU vehicles) may be required for travel. Proof of a validdriver’s license, an acceptable DMV record, LU Driving Approval,and liability insurance is required when driving in the performanceof the employee’s position.

Time Type

Full time

Location

Onsite

Pay Range

Compensation is determined based on factors such as qualifications,experience, education, skills, and certifications, along withUniversity needs and external market conditions. Market benchmarksmay be used, as appropriate, in combination with internal equity toensure pay is fair and aligned with the broader compensationstructure.

The position may also be eligible for comprehensivebenefits , including health insurance, retirement plans, andtuition assistance.

$16.83 - $21.63

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility offensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promotingforall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to therequirements of the job. All personnel related activities such ascompensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject toreligious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof their own religious beliefs.