Audience & Box Office Services Manager

Playbill, Inc.; Herndon (VA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

NextStop Theatre Company in Herndon, Virginia, seeks an outgoing, motivated Audience Services Manager to oversee box office operations, patron inquiries, and audience development initiatives. This role collaborates with management and production teams to ensure exceptional customer service and smooth ticketing processes.

The manager will oversee ticketing, database management, and rental programs, while building relationships with subscribers and community partners to expand audiences and

Responsibilities

• Provide excellent customer service and represent the theater in a welcoming and professional manner.
• Respond promptly and professionally to all box office email and voicemails and effectively resolve issues for patrons and the general public in a timely manner.
• Monitor the Box Office email and voicemail prior to scheduled performances to handle last-minute time sensitive requests.
• Process all non-web based single ticket sales, subscription sales, group sales and complimentary tickets in the system.
• Build audience relationships with regular subscribers, donors and patrons to foster strong audience relationships.
• Identify, cultivate and coordinate new community partners and audience engagement initiatives.
• Manage and coordinate theater rental program
• Update patron record to include notes regarding special preferences and accessibility needs.
• Configure events, pricing, and promotional offers for all productions, live events, and fundraising campaigns in the ticketing system and other platforms.
• Additional related tasks as required.

Job description

NextStop Theatre Company in Herndon, Virginia, seeks an outgoing, motivated Audience Services Manager to oversee box office operations, patron inquiries, and audience development initiatives. This role collaborates with management and production teams to ensure exceptional customer service and smooth ticketing processes.

The manager will oversee ticketing, database management, and rental programs, while building relationships with subscribers and community partners to expand audiences and