Service Advisor

Penske Automotive Group, Inc.; Santa Ana (CA); On-site; USD 60,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401k with match

Career training

Growth opportunities

Job summary

Audi South Coast, part of Penske Automotive Group, seeks an Automotive Service Advisor to join our team and deliver extraordinary customer experiences. You will be the liaison between customers and the service department, schedule appointments, review service history, and relay maintenance details and cost estimates.

Pay is minimum wage plus commission with expected annual earnings of $60,000–$180,000. We offer comprehensive benefits, training, and opportunities for advancement in a Fortune 500

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.

Responsibilities

• Liaise between customers and the service department.
• Schedule service appointments and review service history.
• Relay maintenance details and cost estimates to customers.
• Provide accurate cost estimates and help customers understand needed services.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

Audi South Coast, a Penske Automotive Group dealership, is looking for an Automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

Pay for this position is minimum wage plus commission. The expected pay is $60,000-$180,000 per year.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.

• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Pay for this position is minimum wage plus commission. The expected pay is $60,000-$180,000 per year.

Req Number: 38419

Position Code: 742701

Type: Full-time

Dealership: Audi South Coast

Location Address: 1425 Auto Mall Drive

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.