Aud Fitting Support Advisor

GN Group; Shakopee (MN); Hybrid; USD 90,000 - 97,000; Full time

Benefits offered by this job

PTO and paid holidays

401k with company match

Paid parental leave

Company HSA contributions

Discounted GN Group products

Job summary

GN Group is seeking an audiology support specialist to provide expert fitting guidance, product information, and troubleshooting across GN products. You will collaborate with teams across Sales, Training, and Software to ensure customer satisfaction.

The role requires Masters/Doctoral in Audiology, state licensure, and 2+ years of clinical experience with GN products. Work is conducted from a home office or open environment, with travel up to 10%.

Qualifications

• Masters or Doctoral degree in Audiology
• State licensure or CCC-A
• 2+ years of clinical Audiology and hearing instrument dispensing

Responsibilities

• Provide audiological support and fitting assistance
• Troubleshoot hardware/software across GN product lines
• Train internal and external customers
• Document customer interactions in company systems
• Coordinate with Sales/Service/Product teams on issues
• Travel up to 10% as needed

Skills

Verbal communication

Written communication

Dispensing skills

Organizational skills

Troubleshooting

Multitasking

MS Office

Education

Masters/Doctoral in Audiology

Tools

Hearing aid programming software

Job description

Position Overview

To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces.

Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.

Report software and product discrepancies to local Product Management. In conjunction with Product Management, elevate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters.

In conjunction with local training teams and product management, conduct internal product and software training.

Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts.

Document customer interactions in systems designated by the company.

Act as audiologic support and training resource for internal and external customers when needed.

Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.

Complete all product related training as directed by technical support management to stay current on new product releases across channels.

Short-term technical projects.

Competencies (Knowledge and Skills needed for this position.)

• Excellent verbal, written communication and interpersonal skills
• Strong fitting and dispensing skills
• Excellent organizational skills with careful attention to detail and timely follow-through
• Demonstrated troubleshooting ability and creative thinking strategies
• Ability to cover and shift between a multitude of tasks
• Strong Microsoft Office Suite and computer skills
• Follow all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
• Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.

Desired Qualifications

Required Education (if necessary): Masters or Doctoral degree in Audiology

Experience: State Licensure, CCC-A, or equivalent 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing Experience with GN products preferred Hearing aid manufacturing and/or industry experience preferred

Travel (if necessary)

Up to 10% travel

Other Information

Work Hours: 10:00 am - 7:00pm Central time

Working Environment: Home Office or Open Environment

Physical Demands: Sitting, Typing, Phone Position

Type and Expected Hours of Work: Full-time, eight hours a day, five days a week

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

Inclusivity

We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.

Mission and Vision

We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $90,000 to $97,000 /yr. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

Federal Health Care Price Transparency Requirements

The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.

Equal Opportunity

GN ReSound is an Aff…

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail].

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.