Auction Returns & Support Specialist

Nellis Auction; Las Vegas (NV); On-site; USD 17,000 - 21,000; Full time

Job summary

Nellis Auction in Las Vegas is seeking a customer support specialist to handle a high-volume Freshdesk queue, with outbound follow-ups on unresolved issues. You will apply policy consistently to returns, refunds, or account actions, where speed and accuracy directly affect outcomes.

The role uses defined SOPs, requires documenting every interaction, and updating the AI knowledge base. Requirements include 1–2 years in customer service; English/Spanish bilingual is a plus; familiarity with Cargo,

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience (email, chat, or phone preferred).
• Strong written communication: clear, concise, professional.

Responsibilities

• Process returns within 7 days with policy clarity.
• Investigate missing items with item history in Cargo and warehouse coordination.
• Resolve account and payment issues following defined SOPs and escalation rules.
• Document every interaction in Freshdesk and maintain knowledge base.

Skills

Written communication

Multi-tasking

Bilingual (English/Spanish)

Education

High school diploma

Tools

Cargo

Freshdesk

Slack

Job description

Nellis Auction in Las Vegas is seeking a customer support specialist to handle a high-volume Freshdesk queue, with outbound follow-ups on unresolved issues. You will apply policy consistently to returns, refunds, or account actions, where speed and accuracy directly affect outcomes.

The role uses defined SOPs, requires documenting every interaction, and updating the AI knowledge base. Requirements include 1–2 years in customer service; English/Spanish bilingual is a plus; familiarity with Cargo,