Customer Success Position

Nellis Auction; Katy (TX); On-site; USD 49,593,600 - 57,859,200; Full time

Benefits offered by this job

Paid time off

Medical coverage

401(k) plan

Job summary

Nellis Auction in Katy, TX is hiring a Customer Success Associate to be the frontline of the customer experience and warehouse operations. You will greet customers, manage pickup appointments, process refunds, and ensure safe, accurate loading of purchases.

You will work across shifts from early morning to evening, in a fast-paced environment. A strong customer-service mindset, reliable attendance, and bilingual abilities are highly valued. Benefits include paid time off and health coverage.

Qualifications

• Two or more years of customer service experience preferred.
• Strong communication skills and a genuinely positive attitude are essential.
• Bilingual candidates strongly encouraged to apply.

Responsibilities

• Greet customers and manage pickup appointments; process refunds and resolve concerns promptly.
• Safely load customer purchases, verify outgoing orders, and locate inventory with handheld scanners.
• Support warehouse tasks, follow safety guidelines, and maintain organized work areas.

Skills

Customer service

Communication

Data entry

Job description

Nellis Auction is one of the fastest-growing online auction companies in the US, connecting customers with thousands of quality items every week. Our Customer Success team is the face of that experience - the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items. If you're a people person who also thrives in a fast-paced warehouse environment, this role was made for you.

Job Title

Customer Success Position

Location

Katy, TX

Job Type

Full-time

Schedule

Multiple shifts available across weekdays and weekends. Hours range from 4:30 AM to 7:00 PM - offering flexibility for a wide range of lifestyles and commitments.

The Role

As a Customer Success Associate, you sit at the intersection of customer experience and warehouse operations. You'll be the frontline representative of Nellis Auction - greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun.

What You'll Do

• Customer Experience: Greet every customer with professionalism and a positive attitude, schedule and manage pickup appointments as needed, process refunds and resolve customer concerns quickly and courteously, and serve as the primary point of contact for customers arriving to retrieve their items.
• Load-Out Operations: Safely and efficiently load customer-purchased merchandise into vehicles, verify outgoing orders for accuracy before release, use handheld scanners or mobile devices to locate and confirm inventory, maintain organized merchandise racks and consolidation areas, and communicate closely with the broader Customer Experience team to ensure timely, smooth pickups.
• General Warehouse Support: Assist with additional warehouse duties as directed by management, follow all company procedures and safety guidelines, and operate warehouse equipment safely and effectively.
• Across all functions, you will demonstrate Nellis Auction's core values in every customer and team interaction, maintain daily performance goals, and bring a dependable, solutions-first attitude to every shift.

You’ll Thrive Here If You…

Lead with a customer-first mindset in every situation, stay calm and professional when resolving complaints or unexpected issues, move with urgency in a fast-paced environment without sacrificing accuracy or friendliness, communicate clearly with both customers and teammates, show up consistently and take ownership of your performance goals, and bring energy and pride to the work you do every day.

What We Offer

Nellis Auction offers competitive pay with real career growth opportunities. Benefits include paid time off, sick pay, and holiday pay, paid parental leave, comprehensive medical, dental, and vision coverage, and a 401(k) plan with a 4% company match after one year of employment.

Requirements

Two or more years of customer service experience is preferred, along with one to two years of warehouse or customer-facing work. Strong communication skills and a genuinely positive attitude are essential. Candidates must be self-motivated, detail-oriented, and dependable with excellent punctuality and attendance. Basic computer and data entry skills are required. Comfort working in varying weather conditions - both indoors and outdoors - is necessary. Bilingual candidates are strongly encouraged to apply.

Physical Requirements

• This is an active, on-your-feet role performed both indoors and outdoors.
• Associates must be able to lift, carry, and load items weighing up to 50 lbs regularly, and assist with team lifts for heavier items.
• The role requires standing and walking for shifts of 10 to 12 hours, along with regular bending, squatting, reaching, and pulling.
• Associates must be comfortable working in seasonal temperature extremes and must possess the vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception.

Salary Description

17.75 w/bonus incentives