Auction Customer Service Pro — Titles & Payments

Altec Industries, Inc; China Grove (NC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pharmacy

401(k) with company match

Vacation and Holidays

Parental Leave

Disability Leave (Short & Long Term)

Flexible Spending Accounts

Tuition Assistance Program

Employee Assistance Program

Life Insurance

Supplemental Insurance

Job summary

Altec Industries, Inc. is seeking a Customer Service Representative for the JJ Kane auctions division in China Grove, NC.

The role involves direct customer interaction, title processing, and payment handling within a fast-paced auction environment. The ideal candidate will have a high school diploma or better (or a bachelor’s degree with relevant experience), strong communication and organizational skills, and proficiency in Spanish is a plus.

Qualifications

• High School Diploma or GED with a minimum of three years of experience in customer service, sales, or marketing
• OR Bachelor’s Degree with a minimum of one year of experience in customer service, sales or marketing
• Bilingual and able to read, write and speak Spanish proficiently would be a plus
• Title/registration processing experience for on- and off-highway vehicles is preferred
• PC Skills using spreadsheets, word processing, and other office management applications required
• Excellent written and verbal communication skills
• Mechanical aptitude, product or industry knowledge preferred

Responsibilities

• Interact directly with customers – via phone and in person
• Responsible for checking in titles, barcoding titles for filing and executing titles after the auction process is complete.
• Resolving problems and identifying potential invoice payment errors to facilitate continuous improvement
• Collecting payments, processing deposits for check payments
• Authorize purchase orders for Service Centers and other Suppliers
• Create and maintain database to track refund issues
• Participates in RCI events as requested
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• All other duties as assigned

Skills

Administrative skills

Interpersonal skills

Organizational skills

Communication skills

Spanish (bilingual)

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Spreadsheets

Word processing

Office management applications

Job description

Altec Industries, Inc. is seeking a Customer Service Representative for the JJ Kane auctions division in China Grove, NC.

The role involves direct customer interaction, title processing, and payment handling within a fast-paced auction environment. The ideal candidate will have a high school diploma or better (or a bachelor’s degree with relevant experience), strong communication and organizational skills, and proficiency in Spanish is a plus.