Onsite Customer Service Rep

Altec Industries, Inc; China Grove (NC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pharmacy

401(k) with company match

Vacation and Holidays

Parental Leave

Disability Leave (Short & Long Term)

Flexible Spending Accounts

Tuition Assistance Program

Employee Assistance Program

Life Insurance

Supplemental Insurance

Job summary

Altec Industries, Inc. is seeking a Customer Service Representative for the JJ Kane auctions division in China Grove, NC.

The role involves direct customer interaction, title processing, and payment handling within a fast-paced auction environment. The ideal candidate will have a high school diploma or better (or a bachelor’s degree with relevant experience), strong communication and organizational skills, and proficiency in Spanish is a plus.

Qualifications

• High School Diploma or GED with a minimum of three years of experience in customer service, sales, or marketing
• OR Bachelor’s Degree with a minimum of one year of experience in customer service, sales or marketing
• Bilingual and able to read, write and speak Spanish proficiently would be a plus
• Title/registration processing experience for on- and off-highway vehicles is preferred
• PC Skills using spreadsheets, word processing, and other office management applications required
• Excellent written and verbal communication skills
• Mechanical aptitude, product or industry knowledge preferred

Responsibilities

• Interact directly with customers – via phone and in person
• Responsible for checking in titles, barcoding titles for filing and executing titles after the auction process is complete.
• Resolving problems and identifying potential invoice payment errors to facilitate continuous improvement
• Collecting payments, processing deposits for check payments
• Authorize purchase orders for Service Centers and other Suppliers
• Create and maintain database to track refund issues
• Participates in RCI events as requested
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• All other duties as assigned

Skills

Administrative skills

Interpersonal skills

Organizational skills

Communication skills

Spanish (bilingual)

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Spreadsheets

Word processing

Office management applications

Job description

Basic Qualifications

CUSTOMER SERVICE REPRESENTATIVE

Altec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets. We help customers dig deeper and reach higher!

Our auction subsidiary, JJ Kane, has an opening for a Customer Service Representative. JJ Kane extends the lifecycle of critical equipment that allows new markets—small businesses and local individuals to continue using products. This is great for the environment and for communities. Altec’s JJ Kane auction associates are the best in the business.

Join an essential industry with this on-site position located at our location in China Grove, NC.

Starting salary begins at $45,000 per year and potential for overtime varies relative to experience and location.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

• If you are seeking a culture of innovation and inclusivity,
• Where your strong administrative, interpersonal, organization and communication skills can shine,
• And if you are ready to join a nationwide team staffing dozens of auction lots across the country,
• Where continued growth can result in a long-term career position

Then we want to meet you!

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! Please go to www.altec.com, and www.jjkane.com to explore our company’s strong history. JJ Kane Company Video: https://www.youtube.com/watch?v=4aieKfXM4tc

Altec, family-owned since 1929,has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.”Altec products and servicescan be found across the U.S. and in over 100 countries around the world.Safety is a primary responsibility in everything we do as is support of theAltec Company Values:Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

The Ideal Background

• High School Diploma or GED with a minimum of three years of experience in customer service, sales, or marketing
• OR Bachelor’s Degree with a minimum of one year of experience in customer service, sales or marketing
• Bilingual and able to read, write and speak Spanish proficiently would be a plus
• Title/registration processing experience for on- and off-highway vehicles is preferred
• PC Skills using spreadsheets, word processing, and other office management applications required
• Excellent written and verbal communication skills
• Mechanical aptitude, product or industry knowledge preferred

Major Responsibilities

• Interact directly with customers – via phone and in person
• Responsible for checking in titles, barcoding titles for filing and executing titles after the auction process is complete.
• Resolving problems and identifying potential invoice payment errors to facilitate continuous improvement
• Collecting payments, processing deposits for check payments
• Authorize purchase orders for Service Centers and other Suppliers
• Create and maintain database to track refund issues
• Participates in RCI events as requested
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• All other duties as assigned

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes:

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short-Term and Long-Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.