Attractions Team Lead: Guest Experience & Safety

Taney County Partnership; Branson (MO); On-site; USD 20,664 - 30,307; Full time

Job summary

Fritz's Adventure in Branson, MO is seeking an Attractions Team Lead to oversee daily operations of zip lines, ropes courses, and climbing walls at our brimming adventure park. This full-time role guides adventure staff, maintains safety standards, and ensures exceptional guest experiences.

You will coordinate staffing, monitor guest flow, and collaborate with management on safety initiatives, while mentoring a team to deliver wow moments.

Qualifications

• Must be 18 years or older and CPR/First Aid certification required (or ability to obtain).
• High school diploma or equivalent.
• Reliable transportation.
• Experience in attractions, outdoor recreation, or adventure operations preferred.

Responsibilities

• Supervise daily operations of zip lines, ropes courses, climbing walls, and related attractions.
• Lead and motivate a team of adventure guides to deliver guest service.
• Oversee opening and closing procedures, equipment inspections and course checks, staffing plans, rotations, break assignments, operating attractions and cleaning.
• Ensure proper staffing levels and adjust assignments to meet operational needs.
• Monitor throughput, guest flow, and queue management to maintain efficiency and minimize guest wait time.
• Collaborate with management on safety and guest service initiatives.
• Perform other duties as assigned to support Fritz's Adventure.

Skills

Leadership experience

Communication skills

Problem-solving

Interpersonal skills

Experience in attractions/outdoor rec

CPR/First Aid certification

Education

High school diploma

Job description

Fritz's Adventure in Branson, MO is seeking an Attractions Team Lead to oversee daily operations of zip lines, ropes courses, and climbing walls at our brimming adventure park. This full-time role guides adventure staff, maintains safety standards, and ensures exceptional guest experiences.

You will coordinate staffing, monitor guest flow, and collaborate with management on safety initiatives, while mentoring a team to deliver wow moments.