Attractions Operator

Natural Bridge Caverns, Inc.; San Antonio (TX); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Retirement Match

Paid Time Off

Tuition Reimbursement

Free Admission

Employee Discounts

Referral Bonus

Career Advancement

Hourly Pay

Job summary

Natural Bridge Caverns is seeking Attractions Operators to deliver a fun, safe guest experience across the Twisted Trails Adventure Course, AMAZEN’ Ranch Roundup, and the B.A.T. The role emphasizes safety, rule communication, cash handling, and strong customer service.

Training is provided in-house with no prior tourism experience required. Positions include full-time and part-time hours with flexible schedules.

Qualifications

• Experience in tourism or hospitality not required (training provided).
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Maintain safety standards and enforce ropes course rules.
• Provide friendly, hospitable guest interactions and instruction.
• Operate Point-of-Sale system and handle cash accurately.
• Assist guests in medical emergencies when needed.

Skills

Customer service

Safety awareness

Communication

Tools

POS System

Job description

Attractions Operator

Natural Bridge Caverns is looking for full and part-time team members to be Attractions Operators. The Attractions Operators provide a fun and safe environment for all guests of the Twisted Trails Adventure Course, AMAZEN’ Ranch Roundup, and the B.A.T. (Belt Assisted Transport). The Attractions Operator provides a positive environment for our guests while being proactive members of the Natural Bridge Caverns team. Applicants should be ready to smile, be hospitable and provide a positive and fun experience for all our guests. Operators are responsible for having in-depth knowledge of the ropes course rules and safety. Safety focus and situational awareness are essential for this role. Operators should be able to communicate the rules to all levels of understanding, effectively and courteously. Operators should have a friendly smile to greet guests with, be able to provide excellent customer service, be able to operate the Point-of-Sale system, and have excellent cash handling, problem solving and general housekeeping skills. Operators should also be able to assist in medical emergencies.

Description

Natural Bridge Caverns is looking for full and part-time team members to be Attractions Operators. The Attractions Operators provide a fun and safe environment for all guests of the Twisted Trails Adventure Course, AMAZEN’ Ranch Roundup, and the B.A.T. (Belt Assisted Transport). The Attractions Operator provides a positive environment for our guests while being proactive members of the Natural Bridge Caverns team. Applicants should be ready to smile, be hospitable and provide a positive and fun experience for all our guests. Operators are responsible for having in-depth knowledge of the ropes course rules and safety. Safety focus and situational awareness are essential for this role. Operators should be able to communicate the rules to all levels of understanding, effectively and courteously. Operators should have a friendly smile to greet guests with, be able to provide excellent customer service, be able to operate the Point-of-Sale system, and have excellent cash handling, problem solving and general housekeeping skills. Operators should also be able to assist in medical emergencies.

All training is done in-house, so experience in the tourism or hospitality industry is not required. Training can be done within the first week of employment and will be a mixture of hands‑on approaches and one‑on‑one training.

Benefits

• 80% Paid Health Insurance for employees (Full Time Employees Only)
• $20,000 Paid Life Insurance for employees (Full Time Employees Only)
• Health and Supplemental Benefits available (Full Time Employees Only)
• 401K and 401Roth Retirement Match up to 4%
• Up to 35 Paid Time Off Days Annually
• Vacation, Sick Leave, Floating Holidays
• Paid Volunteer Time Off (Full Time Employees Only)
• Paid Jury Duty (Full Time Employees Only)
• Paid Bereavement (Full Time Employees Only)
• Flexible schedules
• Tuition Reimbursement up to $5250 annually
• Free Admission for you and your immediate family
• Free or Discounted Admission to other NCA Caves and the Wildlife Ranch
• Employee Discounts for Retail and Food & Beverage Items
• Employee Referral Bonuses
• Career Advancement Opportunities
• Pay $11.00 - $13.00 per hour.

Additional information about Natural Bridge Caverns can be found at www.naturalbridgecaverns.com.