Attractions Attendant

Great Wolf Lodge; Traverse City (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at an established family entertainment center where you can grow your career and develop new skills! As an Attractions Attendant, you'll play a vital role in ensuring guest safety and satisfaction across various attractions. This role offers flexible scheduling, on-the-job training, and a chance to be part of a diverse and inclusive workplace. With great perks, including discounted vacations and wellness programs, this is an exciting opportunity to start or advance your career in a fun environment. If you're enthusiastic and love working with people, this role is perfect for you!

Benefits

Discounted Vacations

Employee Referral Incentives

Holistic Wellness Program

Flexible Scheduling

Access to Great Wolf University

Qualifications

• Must be at least 16 years old; 18 for Ropes Course.
• Proven customer service and communication skills required.

Responsibilities

• Ensure guest safety and satisfaction while operating attractions.
• Educate guests on equipment use and safety guidelines.

Skills

Customer Service Skills

Basic Math Skills

Communication Skills

Ability to Work at Heights

Flexibility in Scheduling

Education

Some High School Education

Tools

Point of Sale Systems

Job description

Pay: $16.25 per hour

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall and other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Hiring immediately with full-time, part-time, and flexible scheduling - must be at least sixteen (16) years or older.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training.
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities:

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall, and other physical experiences, proper technique and use of equipment, and safety guidelines.
• Educates guests on game play and wand operation for MagiQuest.
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty.
• Performs preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensures the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment.
• Inspects all safety equipment to ensure proper function.
• Ability to assess and assist in possible emergency situations and help scared participants.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies.
• Assists in other retail outlets/attractions as needed.

Basic Qualifications & Skills:

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
• Some High School education or equivalent.
• Must be comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Desired Qualifications & Traits:

• Previous experience demonstrating strong customer service.
• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Previous experience with cash transactions and Point of Sale systems.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Comfortable working in varying weather conditions.

Physical Requirements:

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily.
• Ability to bend, twist, and stretch.
• Ability to work in a loud environment with flashing lights.
• Capable of fully extending arms overhead.
• Dexterity to pinch/squeeze with force.
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position.

Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities