Retail Attendant

Great Wolf Lodge; Williamsburg (VA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf Lodge is hiring a Retail Attendant in Williamsburg, VA. You will assist guests with purchases, manage the register, process returns, and help with merchandising and pricing. The role supports cross-training and benefits while offering flexible scheduling.

Applicants should have basic math skills and strong customer service abilities, with availability for various shifts. Training and development programs are available as part of the team.

Qualifications

• High school education or equivalent.
• Flexibility in scheduling based on business demands.
• Basic math skills (add, subtract, multiply, divide).
• Proven customer service and communication skills; able to read English manuals on safety, operations, and procedures.
• Criminal background and drug screen required.

Responsibilities

• Assist guests in purchasing decisions and provide outstanding customer service.
• Engage in suggestive selling and maintain a welcoming retail environment.
• Ensure daily operations adhere to procedures and cleanliness standards.
• Assist in merchandising, display setup, inventory receiving and pricing.
• Handle cash at POS, perform daily reporting and balance the register.
• Support other retail outlets as needed.

Skills

Customer service

Communication skills

Basic math

Scheduling flexibility

Reading English manuals

Education

High school education or equivalent

Tools

POS systems

Job description

Pay: $14.50

At Great Wolf, the Retail Attendant provides customers with lasting memories by assisting in the sale of memorabilia and other products. The Attendant guides customers while maintaining the cash register, ringing sales, processing returns, and closing out the register.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Communicates with guests to assist in purchasing decisions
• Provides outstanding customer service and engage in suggestive selling
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
• Assists in other retail outlets as needed

Basic Qualifications & Skills

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time
• Able to bend, stretch, and twist

Estimated Salary Range:

• - $14.50 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.