Retail Attendant

Great Wolf Lodge; Mashantucket (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Scholarship fund

Talent development programs

Exclusive perks for you and family

Great Wolf University training

Wellness program and EAP

Diversity and inclusion initiatives

Job summary

Great Wolf Lodge is seeking a Retail Attendant to assist guests with purchases and guide them through product selections at the on-site shop. You will operate the cash register, process returns, and help close out the day’s sales with accuracy.

You should have strong customer service skills, basic math, and the ability to read safety and operations manuals. Flexible scheduling and a team-first attitude are valued at our Mashantucket location.

Qualifications

• Some High School education or equivalent.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract multiply and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background and drug screen.

Responsibilities

• Communicates with guests to assist in purchasing decisions.
• Provides outstanding customer service and engage in suggestive selling.
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines.
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service.
• Assists in other retail outlets as needed.

Skills

Customer service

Communication skills

Basic math

Education

Some High School education

Tools

Point of Sale systems

Job description

Pay: $17

At Great Wolf, the Retail Attendant provides customers with lasting memories by assisting in the sale of memorabilia and other products. The Attendant guides customers while maintaining the cash register, ringing sales, processing returns, and closing out the register.

Join our Pack

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Communicates with guests to assist in purchasing decisions
• Provides outstanding customer service and engage in suggestive selling
• Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
• Assists in other retail outlets as needed

Basic Qualifications & Skills

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen.

Desired Qualifications & Traits

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time
• Able to bend, stretch, and twist

Estimated Salary Range

$17 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Position Close Date

Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.