Attendant - The Roost

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a team-oriented candidate to bus tables, clean dining areas and assist guests with self-service kiosks and mobile ordering.

The role requires flexibility with shifts, strong communication, and the ability to handle basic cash transactions. You will help maintain a clean, safe work environment and support food service operations in a fast-paced casino setting.

Qualifications

• Greet guests with enthusiasm and professionalism.
• Adapt to varying shifts and time schedules.
• Communicate effectively with team members and guests.
• Restock needed materials and retrieve dropped items.
• Operate the cash register and handle payments accurately.
• Distinguish currency denominations and provide correct change.
• Read ticket totals and log payments or vouchers.
• Use cash register systems, card machines and calculators.

Responsibilities

• Bus tables, clean, sweep and mop surrounding areas as needed.
• Assist guests with self-service kiosks or mobile ordering.
• Replenish and garnish food as required.
• Serve food and maintain a clean, sanitary work area.
• Ensure all utensils, dishes and equipment are cleaned and stored properly.
• Handle occasional cash or non-cash transactions not related to self-ordering.
• Expedite complete orders and assist with order flow.

Skills

Outgoing personality

Flexible shifts

Effective communication

Restock materials

Cash register

Currency handling

Read vouchers

Operate equipment

Tools

Cash register system

Card payment machines

Calculator

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

The incumbent in this position is responsible for bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. Serves as technology ambassador, assisting guests with the use of the self-service kiosks or mobile (on Demand) ordering systems.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition, taking care of spills and other hazards as necessary.
• Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Ensures that Food Hall is cleaned and maintained throughout shift
• Remains current on kiosk/mobile order work flows and assists guests with placing orders, payments, etc.
• Process occasional cash or non-cash transactions that are not optimized for self-ordering.
• Expedite complete food orders as needed
• Attend and participate in meetings, completing follow-up as assigned.
• Perform other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through two months of on-the-job training.

Skills

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.