Attendant Room

IHG; Virginia (MN); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

IHG is seeking a Room Attendant to ensure guest rooms and suites are fresh, welcoming, and meet standards on a US military installation.

You will assist guests, manage supplies, and support housekeeping operations while maintaining a professional appearance and safety practices.

Qualifications

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – occasional lifting up to 50 pounds / 23 kilograms and pushing/pulling heavy objects.
• You may need to bend and kneel to complete activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – nights, weekends and/or holidays possible.

Responsibilities

• Ensure rooms and suites meet standards and feel special for guests.
• Assist guests with needs (toothbrush or directions) as needed.
• Keep supervisor updated on room service progress and repairs.
• Follow safety procedures and wear protective equipment as required.
• Be organised and minimise waste; manage supplies and amenities.
• Log lost and found items and reunite owners.
• Maintain smart appearance in uniform; may assist with deep cleaning.
• May perform other duties as assigned and coordinate with other departments.

Skills

Physical fitness

Lifting up to 50 lbs

Bending kneeling

Literacy and numeracy

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.