Attendant Room

InterContinental Hotels Group; New York (NY); On-site; USD 27,000 - 38,000; Full time

Job summary

InterContinental Hotels Group is seeking a Room Attendant to keep guest rooms and suites fresh and welcoming after a busy day. You will help guests with small requests, maintain supplies, and log lost and found items while upholding safety and uniform standards.

The role is physically demanding and may require lifting, bending, and long shifts. You’ll work as part of a team across housekeeping to deliver high-quality service to guests.

Qualifications

• Physical role requiring being on your feet most of the day.
• Must be able to lift up to 50 pounds / 23 kilograms.
• Ability to bend and kneel to complete tasks.
• Basic literacy and numeracy for inventory and checks.
• Flexible shifts including nights, weekends and holidays.

Responsibilities

• Ensure rooms meet standards and are welcoming for guests.
• Assist guests with requests such as toiletries or directions.
• Update supervisor on progress and report repairs.
• Follow safety procedures and wear PPE when needed.
• Manage supplies and minimize waste.
• Log lost and found items and reunite with owners.
• Maintain a smart appearance in uniform.
• Support with ad-hoc duties as needed.
• Monitor supplies and control waste across housekeeping.
• Report and log all lost and found items.
• Coordinate with other departments to ensure quality service.
• May assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Skills

Fitness

Strength

Bend and kneel

Literacy

Flexible shifts

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit oflast minutework done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.