Attendant Room

IHG Hotels & Resorts; Petersburg (VA); On-site; USD 16,531 - 24,796; Full time

Job summary

IHG Hotels & Resorts in Virginia is seeking a Room Attendant to maintain clean, fresh, and welcoming guest rooms and suites. You will be responsible for delivering high-quality housekeeping services to ensure guest comfort and satisfaction.

This is a physically demanding role requiring fitness, the ability to lift up to 50 pounds, bending, and a flexible schedule that may include nights, weekends, and holidays.

Qualifications

• Must be able to perform physical tasks for long periods.
• Ability to lift items up to 50 pounds.
• Ability to bend, kneel and move quickly as needed.
• Basic reading, writing and arithmetic skills required.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Ensure rooms and suites are clean, fresh, and welcoming for guests.
• Assist guests with basic needs like toiletries or directions.
• Report maintenance issues to supervisor and log repairs.
• Follow safety procedures and wear protective gear as required.
• Manage supplies to minimize waste and keep organized.
• Log lost and found items and reunite with owners when possible.
• Communicate with other departments to ensure high-quality service.
• May assist with deep cleaning and occasional turndown duties.
• Support teamwork across the hotel to uphold service standards.

Skills

Physical fitness

Lifting up to 50 lbs

Bending and kneeling

Literacy and basic math

Shift flexibility

Job description

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in, or get a bit of last minute work done.

Key Accountabilities

• You’ll make sure our rooms are always at their best – we have standards – but it’s down to you to make that room special and memorable for guests.
• Help guests – you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed.
• Safety aware – follow our established safety procedures at all times – and wear protective equipment when needed.
• Be organized – keep on top of supplies and amenities and always try to minimize waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad‑hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds (23 kilograms) and/or push/pulling heavy objects.
• You may need to bend and kneel to complete some activities.
• Literacy skills – reading, writing and basic math skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.