Bartender II - Steakhouse

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Cincinnati seeks a skilled bartender to deliver exceptional beverage service to guests and cocktail servers. You will pour drinks per established recipes, maintain a clean, safe bar area, and contribute to a welcoming gaming environment.

You will mentor peers and ensure compliance with age-verification policies. The role requires completing an accredited bartending course or having 2+ years of high-volume cocktail experience, plus background and drug screenings and age 21+.

Qualifications

• Must have completed an accredited bartending course or have 2 years of high-volume cocktail service experience.
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming/Lottery regulations.
• Must pass background check and drug screening; must be 21 years of age.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Casino Cincinnati for gaming entertainment.
• Build and retain guest relations; mentor team members to deliver superior service.
• Provide superior customer service and handle difficult guests with resilience.
• Maintain funds and equipment in an orderly manner; ensure bar is clean and safe.
• Pour drinks according to recipes; monitor par levels and assist with events as needed.

Skills

Excellent customer service skills

Knowledge of drink mixing

Bar equipment operation

Education

Accredited bartending course

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Cincinnati guests and cocktail servers while providing excellent guest relations.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
• Provides superior customer service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests and coworkers
• Maintains company funds and equipment in an orderly manner
• Pours drinks according to established recipes; maintains a clean and safe work environment
• Ensures compliance with underage serving policies
• Demonstrates specific product offerings and ordering procedures
• Monitors proper par levels of all supplies at assigned bars
• Communicates any problems or situations detrimental to Hard Rock to immediate supervisor
• Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages
• Opens/closes bar according to established procedures
• Provides work direction for bar attendants assigned to bar
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and teardown stations or work areas or other duties as assigned
• Attend and participate in meetings, completing follow-up as assigned
• Perform work regularly and predictably
• Other duties as assigned

Qualifications

• This knowledge and these abilities are typically acquired through the completion of an accredited bartending course, or two years’ outside experience in high volume cocktail service preferably in a hotel/casino environment
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty one (21) years of age
• Knowledge of: How to mix a wide variety of drinks
• Excellent customer service skills
• The operation of all bar equipment
• Machines and equipment used, but not limited to, include cash register, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee making machines
• Pertinent federal, state, and local laws, codes, and regulations

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!