Bartender - Casino Service Bar

Hard Rock Hotel Cancun; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Hard Rock Casino Cincinnati is hiring a bartender to create an engaging bar experience for guests. You will pour drinks, follow recipes, and maintain a clean, safe work area while ensuring compliance with age restrictions.

Responsibilities include opening/closing the bar, supervising attendants, and delivering exceptional guest service in a high-volume environment. Applicants must be 21+, pass background and drug screening, and have accredited bartending training.

Qualifications

• Accredited bartending course or equivalent experience.
• Must obtain licenses/certifications per Federal, State, and Gaming regulations.
• Background check and drug screening required.
• Must be 21 years or older.
• Experience in fast-paced hotel/casino bars preferred.

Responsibilities

• Provide superior guest service at the bar.
• Pour drinks per established recipes.
• Open and close bar shifts.
• Maintain bar cleanliness and safety.
• Monitor compliance with age-restriction policies.
• Supervise bar attendants.

Skills

Bartending

Customer service

High-volume service

Cash handling

Regulatory compliance

Education

Bartending course accreditation

Tools

Cash register

Bar equipment

Job description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides superior customer service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests and coworkers.
• Maintains company funds and equipment in an orderly manner.
• Pours drinks according to established recipes; maintains a clean and safe work environment.
• Ensures compliance with underage serving policies.
• Demonstrates specific product offerings and ordering procedures.
• Monitors proper par levels of all supplies at assigned bars.
• Communicates any problems or situations detrimental to Hard Rock to immediate supervisor.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
• Opens/closes bar according to established procedures.
• Provides work direction for bar attendants assigned to bar.
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and teardown stations or work areas or other duties as assigned.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

• This knowledge and these abilities are typically acquired through the completion of an accredited bartending course, or two years’ outside experience in high volume cocktail service preferably in a hotel/casino environment.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty one (21) years of age.
• How to mix a wide variety of drinks.
• Excellent customer service skills.
• The operation of all bar equipment.
• Machines and equipment used, but not limited to, include cash register, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee making machines.
• Pertinent federal, state, and local laws, codes, and regulations.

Additional Requirements

• Communicate effectively with customers and all levels of employees.
• Observe and direct actions of bar attendants and to inspect and maintain areas for which responsible.
• Distinguish between different denominations of currency and make change.
• Review and comprehend drink recipes and other necessary documentation.
• Pour cocktails and use all equipment associated with the position, including, but not limited to, cash register and bar equipment.
• Effectively and efficiently move around bar area.
• Retrieve supplies and maintain a clean working area.
• Open and close bar, obtain all supplies necessary for mixing cocktails, and clean and maintain areas for which responsible.
• Be flexible to work varying shifts and time schedules as needed.
• Operate in a working environment that is subject to varying levels of noise and crowds, the severity of which depends upon customer volume.
• Direct cocktail servers.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!