Attendance and Payments Specialist

ChildCareGroup; Waco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Parental Leave

13 Holidays

401(k) match

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

ChildCareGroup is seeking an Attendance and Payments Specialist in Waco, TX. You will manage child care subsidies by reviewing attendance, submitting payments to providers, and handling inquiries from families and providers.

The role emphasizes accuracy, timely processing, and collaboration with multiple departments to resolve issues in a supportive, customer-focused environment.

Qualifications

• High school diploma or GED required; some college preferred.
• Ability to handle multiple tasks and prioritize work with strong communication.
• Proficient in Word and Outlook; comfortable with computer use.

Responsibilities

• Provide prompt customer service via phone, email, and in person.
• Record attendance and assist with program requirements and provider payments.
• Review state attendance system and enter follow-ups for noncompliance.
• Reconcile attendance information and finalize payments.
• Identify attendance system issues and document findings for follow-up.
• Address payment errors with providers and request supporting documentation as needed.
• No supervisory responsibilities.

Skills

Multitasking

Prioritization

Communication skills

Word processing

Outlook email

Bilingual English/Spanish

Team player

Attention to detail

Customer service

Education

High School Diploma or GED

Some college

Tools

ACD phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Attendance and Payments Specialist

Waco, TX, US

Why Join ChildCareGroup

Founded in 1901,ChildCareGroup’s(CCG) mission is todrive generational change by advancing early learning, family stability, and workforce opportunity.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (13) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

TEAMWORK – Communicate and collaborate to achieve our goals

SUMMARY/PURPOSE OF POSITION

Child Care Assistance, a program of ChildCareGroup manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2GEN approach works toward our vision of Children do better when their parents do better, When families thrive, our community succeed.

Reviews and reconciles attendance information submitted by parents and child care providers. Submits attendance for payment to child care providers. Monitors the customer service line and assists customers. Acts as the Providers representative in resolving payment issues within Child Care Assistance (CCA). Identifies attendance system issues for follow up by staff.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

Customer Service : Assists customers via phone, email, and in person in a prompt, courteous and professional manner. Provides technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments. Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.

Attendance System Review: Reviews state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues. Contacts parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.

Data Entry/Attendance Tracking : Reconciles attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revises attendance information in the state system according to guidelines. Finalizes and confirms attendance information for payment.

Research/Review: Researches child care provider payment issues and makes necessary documentation in case management and state systems. Provides feedback to other staff on claim entry errors.

Resolve Errors: Contacts child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues.

Supervision Given : None

NON-ESSENTIAL JOB FUNCTIONS

File paperwork and forms accurately and in a timely manner.

Prepare reports as requested

Performs other duties as assigned

JOB SPECIFICATIONS/REQUIREMENTS

Education:

High School Diploma or GED required. Some college preferred.

Experience and Skills Required:

Must demonstrate ability to handle multiple tasks concurrently and prioritize work.

• Must possess excellent communication skills and ability to work effectively with all levels of people.
• Proficiency in use of computer, word processing software (Word), and email (Outlook) required.
• Must be able to demonstrate these abilities by completing skills tests.
• Ability to work well under pressure and meet deadlines required.
• Must be able to function as a team member.
• Prompt and regular attendance required.
• Bilingual English/Spanish language skills preferred.
• Unquestioned integrity and commitment to uphold ChildCareGroups mission, vision and core values

Other desired skills:

EQUIPMENT USED

Computer, Server, fax, scanner, automatic call distribution (ACD) phone line, and all office equipment.

Travel:

Local travel may be required. Must have reliable transportation; valid Texas drivers license, proof of liability insurance and driving record acceptable to CCGs automobile liability insurance carrier.

Physical Demands/Work Environment:

Physical:

Work requires normal physical effort with any lifting restricted to items weighing less than 25 pounds; visual attention; manual dexterity/coordination.

Cognitive/Mental:

Ability to produce content/copy and accurately edit documents; focus; have attention to details; coordinate and manage numerous tasks simultaneously; prioritize and meet deadlines; maintain positive attitude and ability cope with stressful situations and the public.

Environment:

Comfortable work environment with pleasant atmosphere.

Contacts:

Position may have contact with a variety ofinternal and external customers, including but not limited to volunteers, funders, community organizations, CCG Board Members, parents, providers, media personnel, vendors, and all levels of staff.

ChildCareGroup is an Equal Opportunity/Affirmative Action Employer.