ATM Technician (3986)

Hyosung - North America; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in ATM technologies is seeking a dedicated Field Service Technician to ensure the optimal performance of ATMs. In this role, you will be responsible for installation, maintenance, and repair of ATMs, providing exceptional customer service while working independently in a dynamic environment. This position offers a competitive salary, comprehensive benefits, and the opportunity to grow within a company that values innovation and quality. If you have a passion for technology and customer service, this is the perfect opportunity for you!

Benefits

Company Vehicle

Gas Card

Phone

Laptop

Tool Bag

Corporate Credit Card

Medical Plans

401(k) Retirement Plan

Paid Time Off

Flexible Spending Accounts

Qualifications

• Experience in field service or ATM maintenance preferred.
• Solid understanding of electronics and ability to use hand tools.

Responsibilities

• Install, repair, and maintain ATMs within assigned territory.
• Train bank staff on equipment maintenance and provide customer support.

Skills

Field Service Experience

Electro-mechanical Equipment Operation

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Technical Certification in Electronics

Tools

Analog and Digital Voltmeters

Hand Tools

Company Vehicle

Job description

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Hyosung - North America provided pay range

This range is provided by Hyosung - North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

Overview

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

Job Summary

The Field Service Technician will be responsible for responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Technician will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. The Field Service Technician may also participate in the training of other new NHA Field Service Technicians and assist with the staging and integration of ATMs. Some travel required.

Essential Functions

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned
  
  

Education And Experience

• Prior ATM experience is preferred, but not required, or 3-5 years of experience in field service.
• Have solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.
  
  

We Offer Industry-leading Benefits Including

• Company vehicle, gas card, phone, laptop, tool bag and corporate credit card provided
• Two medical plans with employer funded HSA or HRA accounts to help cover your co-pays and deductibles
• Multiple Flexible Spending account options
• Comprehensive Dental including child and adult Orthodontia
• Free Basic Life and Accidental Death/Dismemberment Insurance
• Free Long Term and Short Term Disability Insurance
• A fee free 401(k) retirement program with no waiting period or no vesting restrictions, company matches 50% up to 3% vested
• Generous Vacation and Sick paid time off and flexible holiday schedule
• And MUCH more!
  
  

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the responsibilities of the job, the employee is required to talk and hear.
• The employee is often required to sit and use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employee must be able to lift 50 lbs without assistance. May be asked to lift up to 80 lbs with assistance of machinery or helper.
• Vision abilities required to perform this job include close vision.
  
  

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.
• This position is a high-security position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.
  
  

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.

Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran

Field Service, Technician, ATM, Engineer, Mechanical, Automotive, Electrical, Computer, Customer service, Remote, Equipment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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