Security Service Technician - San Jose, CA

Cook Solutions Group; Santa Cruz (CA); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Company vehicle and gas card

Health insurance options

Paid time off and holidays

Job summary

Cook Solutions Group is seeking a Full-Time Security Service Technician for the San Jose, CA area. You will install, service, and troubleshoot electronic and physical security systems at client sites, travel as needed, and train others on procedures.

Join a team that emphasizes safety, quality, and customer satisfaction. Competitive benefits include a company vehicle, gas card, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 2–5 years electronic and physical security service and installation experience or equivalent.
• Valid driver's license with clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.
• Physical ability to sit, climb, kneel, crawl, lift up to 100 pounds occasionally, 50 pounds regularly.

Responsibilities

• Travels to client site for alarm troubleshooting and repair.
• Installs and services electronic and physical security products and wires equipment.
• Tests all installed/serviced equipment for operation and compliance.
• Troubleshoots and repairs security equipment.
• Communicates project status to management and customers.
• Conducts site surveys as requested by management.
• Completes required paperwork (time sheets, expenses, change orders).
• Maintains truck stock inventory and equipment.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Tools

Bosch

DMP

March DVR

3VR

Lenel Access control

Job description

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Security Service Technician - San Jose, CA

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training by performing the following duties.

Location: San Jose, Santa Cruz, Monterey & Hollister, CA area

Pay: $25 - 35+ hour DOE and Certifications

What you’ll do:

1. Travels to client’s site for alarm failure troubleshooting and repair.
2. Installs and services electronic and physical security products including pulling wire per
3. Installs and wires electronic equipment used in systems.
4. Accounts for all installation and service tools/equipment and all job parts/inventory.
5. Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security equipment.
7. Communicates important project status information to management as necessary (installation or service).
8. Communicates with customers on job status or completion (installation or service).
9. Conducts site surveys upon request of management.
10. Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and supervisor approval to account for products needed.
12. Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
13. Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
14. Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
15. Maintains clean driving record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
17. Ensures all work is preformed to CSG quality standards and practices.
18. Works in compliance with Federal/State laws regarding safety of self and others always.
19. Expected to solicit new business when not working on service or installation.

What you'll bring:

• High School Diploma or GED equivalent required.
• 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.