ATM Plus Teller

First Community Credit Union; Chesterfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

First Community Credit Union is hiring an ATM Plus Teller to assist members from our Corporate East Building via the Interactive Teller Machine (ATM+). You will engage members, educate them on First Community products and services, and perform complex transactions with sound decision-making and approvals.

You must communicate clearly on screen, multi-task across platforms, and maintain a positive, professional demeanor in a fast-paced virtual environment.

Qualifications

• Comfortable appearing on camera and able to communicate clearly.
• Ability to multi-task across platforms.
• Analytical and technical skills for electronic services.
• Process a variety of transactions via ATM+ including deposits, payments, transfers, check cashing and withdrawals.
• Ensure endorsements and identification are obtained.
• Monitor ATM+ to address operating issues.
• Ability to work efficiently in a fast-paced virtual environment.
• Strong customer service and team-oriented attitude.

Responsibilities

• Engage members and educate them on First Community products and services.
• Conduct member transactions that can be complex and require sound decision-making and approvals.
• Provide a positive, professional attitude while communicating effectively through on-screen technology.
• Handle transactions via ATM+ with accuracy and adherence to policies.

Skills

Camera presence

Communication skills

Multi-tasking

Analytical skills

Technical skills

Typing skills

Customer service

Team player

Attention to detail

Job description

ATM Plus Teller

As an ATM Plus Teller you will provide assistance to members from a centralized location at our Corporate East Building through video transmission via the Interactive Teller Machine (ATM+)

Duties and responsibilities include: Offering a positive, professional attitude while communicating effectively through on-screen technology. Engage members and educate them on First Community products and services. Conduct member transactions that can be complex and require sound decision-making skills and approvals.

Position Requirements

• Must be comfortable appearing on camera and have exceptional communication skills.
• Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously.
• Must possess analytical and technical skills to address questions and issues related to electronic services and ensure a smooth and efficient banking experience for our members.
• Through video transmission via the ATM+, process a variety of lobby and drive thru financial transactions including, but not limited to, deposits, payments, transfers, check cashing and withdrawals. Ensures that proper endorsements and identification are obtained and follows credit union policies and procedures.
• Monitor ATM+ to ensure they are working properly, alerting management of any operating issues.
• Must be able to work efficiently and accurately in a fast-paced virtual environment.
• Good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.
• Strong work ethic and integrity
• Ability to effectively work and contribute to a positive team environment.
• Strong customer service skills.
• Careful attention to detail and strong organizational skills.