ATM Manager

Northwest Bank; Bellevue (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Job summary

A financial institution is seeking an experienced individual to manage ATM operations and project management, ensuring compliance with policies and regulations. The ideal candidate will have a Bachelor's degree, significant experience managing ATM fleets, and proficiency in various software tools. This role also involves vendor management and supervision of ATM installations, ensuring a seamless banking experience for clients.

Qualifications

• 6-8 years experience managing an ATM fleet of 200+.
• 6-8 years experience in cash vendor project management.
• 3-5 years experience working in Banking or Financial Services.

Responsibilities

• Manage ATM-related reports and projects.
• Supervise ATM installations and security controls.
• Ensure compliance with bank policies and regulations.

Skills

Strategic Planning

Analytical skills

Project Management

Cash vendor management

Strong organizational skills

MS Office proficiency

Education

Bachelor's Degree in Business, Technology, or related field

Tools

Microsoft Office

Job description

Responsibilities

• Strategic Planning.
• Analyze, plan, and assist in implementing technical department workflows and employee job duties – recommend restructure and realignment as needed to support growth.
• Assist in defining and managing assigned delivery system budgets, area goals, objectives, policy, priorities, and staffing support.
• Monitors industry trends and recommends new products and services to benefit bank customers.
• Direct the preparation of ATM related reports.
• Work directly with members, external persons, and representatives of associated industries to evaluate and promote improved and expanded services in area.
• Coordinate project management for organizational projects relating to ATMs; identify and ensure adequate resources to ensure successful completion.
• Supervise coordination of new/redeployed ATM installations and security controls.
• Responsible for new systems, software, etc. of assigned delivery systems.
• On-call as scheduled 24/7 to ensure system availability; maintain knowledge of security mechanisms, PIN / card tracks, encryption, EMV, PCI, ADA, etc.; share with leadership and staff.
• Assist in managing maintenance and housekeeping of ATM facilities and equipment.
• Manage and ensure business continuity/disaster recovery plans are maintained and tested for assigned delivery systems.
• Assist with vendor relationships including ATM balancing service, hardware servicing, software servicing, and third‑party vendors to maintain secure 24/7 service levels.
• Coordinate with Risk Management to perform periodic vendor risk assessments.
• Manage servicing and maintenance of assigned delivery systems with first‑ and second‑line vendors.
• Ensure all daily tasks are completed within accepted time frames; understand high‑risk functions; manage ATM cash levels; monitor workflow and recommend process changes; periodically review written procedures; ensure timely processing of checks received through ATMs; coordinate ledger reconciliation.
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations.
• Navigates Microsoft Office and department‑specific software to maximize technology tools.
• Work as part of a team; work with on‑site equipment.

Qualifications

• Bachelor's Degree in Business, Technology, or related field.
• 6–8 years experience managing an ATM fleet of 200+ (preferably in Banking or Financial Services), including working with ATM networks.
• 6–8 years experience in cash vendor project management and ATM settlement.
• 3–5 years experience in Banking or Financial Services.
• 3–5 years experience managing or supervising people (onsite and remote).
• 2–3 years experience working with and creating data reporting related to ATM availability, transaction volumes, location needs, etc.
• 3–5 years overall project management, including managing simultaneous projects yearly.
• Strong analytical, research, and problem‑solving skills.
• Strong project management, planning, organizational, and time‑management skills.
• Advanced proficiency with MS Office (Excel, PowerPoint, Outlook, Word).
• Strong data collection and review skills.

Additional Information

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.