ATM & Debit Card Operations Associate I

Jimmy Jazz; Pikeville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid time off and Holidays

Short Term Disability

Long Term Disability

401K and ESOP

Job summary

Community Trust Bank in Pikeville, KY is seeking a Banking Operations Associate to support ATM and branch services. The role covers ledger reconciliation, customer account updates, and issue resolution with a focus on accuracy and compliance.

The position requires a high school diploma or GED and 6–12 months of experience, plus strong PC skills and clear communication. On-site work with a supportive benefits package is provided.

Qualifications

• Requires a high school diploma or GED.
• 6–12 months of experience.
• Excellent PC skills and keyboarding ability.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Knowledge of Metavante CIS, Deposits and Card-base system is a plus.
• General knowledge of accounting is recommended.

Responsibilities

• Reconciling general ledger and deposit accounts; verify ATM terminal G/L balances and review of maintenance and closed accounts on card-base; manage retention records.
• Respond to customer service tasks: calls, address changes, PIN reminders, account updates, replacement cards.
• Reply to customer emails; coordinate with Fraud Alert Management and other departments; maintain trackers and gather data for analysis.
• Assist in ATM issue troubleshooting and branch service tasks; coordinate with service providers and vendors.
• Cross-train on monthly/quarterly report preparation; participate in on-call rotations and after-hours duties.
• Ensure all actions comply with government regulations and internal policies.
• Perform other duties within the department as assigned.

Skills

Excellent PC skills

Excellent communication

Excellent organizational skills

Metavante CIS knowledge

Deposits and Card-base system

Accounting fundamentals

Education

High school diploma or GED

Tools

Metavante CIS

Deposits and Card-base system

Job description

Community Trust Bank in Pikeville, KY is seeking a Banking Operations Associate to support ATM and branch services. The role covers ledger reconciliation, customer account updates, and issue resolution with a focus on accuracy and compliance.

The position requires a high school diploma or GED and 6–12 months of experience, plus strong PC skills and clear communication. On-site work with a supportive benefits package is provided.