ATM/Debit Card Operations Clerk I

Jimmy Jazz; Pikeville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid time off and Holidays

Short Term Disability

Long Term Disability

401K and ESOP

Job summary

Community Trust Bank in Pikeville, KY is seeking a Banking Operations Associate to support ATM and branch services. The role covers ledger reconciliation, customer account updates, and issue resolution with a focus on accuracy and compliance.

The position requires a high school diploma or GED and 6–12 months of experience, plus strong PC skills and clear communication. On-site work with a supportive benefits package is provided.

Qualifications

• Requires a high school diploma or GED.
• 6–12 months of experience.
• Excellent PC skills and keyboarding ability.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Knowledge of Metavante CIS, Deposits and Card-base system is a plus.
• General knowledge of accounting is recommended.

Responsibilities

• Reconciling general ledger and deposit accounts; verify ATM terminal G/L balances and review of maintenance and closed accounts on card-base; manage retention records.
• Respond to customer service tasks: calls, address changes, PIN reminders, account updates, replacement cards.
• Reply to customer emails; coordinate with Fraud Alert Management and other departments; maintain trackers and gather data for analysis.
• Assist in ATM issue troubleshooting and branch service tasks; coordinate with service providers and vendors.
• Cross-train on monthly/quarterly report preparation; participate in on-call rotations and after-hours duties.
• Ensure all actions comply with government regulations and internal policies.
• Perform other duties within the department as assigned.

Skills

Excellent PC skills

Excellent communication

Excellent organizational skills

Metavante CIS knowledge

Deposits and Card-base system

Accounting fundamentals

Education

High school diploma or GED

Tools

Metavante CIS

Deposits and Card-base system

Job description

• Location 50 Weddington Branch Road,Pikeville, KY, 41501,United States
• Job Category ATM, Customer Services
• Employee Type RFT
• Required Degree High school

Contact information

• Name Human Resources Department
• Phone [phone]

JOB RESPONSIBILITIES

• Performs a variety of duties which may include reconciling of general ledger and deposit accounts, verification of ATM terminal G/L balances, review of maintenance and closed accounts on card-base, receipt and logging of returned mail and captured cards which may include mailing or shredding of ATM/debit cards, ordering and distribution of ATM supplies, organizing, sorting, and storing of retention records.
• Performs a variety of customer service tasks including but not limited to answering customer calls, address changes, issuing PIN reminders, adding accounts to and deleting accounts from the negative card file, ordering replacement cards, etc.
• Responds to emails from customers as well as customer support emails directly to the customer. Sends emails to the Fraud Alert Management department as well as other personnel within the bank. Expected to maintain multiple trackers and gather information for analysis.
• Performs a variety of branch service tasks that may include assistance in cash balancing of ATMs, research of outages, communication with first and second line service providers and vendors. Will assist in troubleshooting ATM issues remotely as well as by assisting branch personnel by phone.
• May be cross-trained on the preparation of various monthly and quarterly reports. Specific on-call duties and responsibilities are rotated each week between department personnel as well as a monthly rotation for other daily/weekly/monthly/tasks. During on-call period employee is expected to answer and log after hours calls/outages. The employee is responsible for keeping the department after-hours cell phone as well as a laptop during the time that they are assigned as on call.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.
• Perform other duties within the department as assigned.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Position normally requires a high school diploma or GED plus such practical knowledge and skills as would be learned on the job.
• Over six and up to 12 months of experience.
• Excellent PC skills and keyboarding ability.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Knowledge of Metavante CIS, Deposits and Card-base system are a plus.
• A general knowledge of accounting is highly recommended.

WORKING CONDITIONS

• Works in a production oriented atmosphere. Environment may be noisy and sometimes stressful.
• Works under regular supervision based on demonstrated proficiency in carrying out assigned responsibilities.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Requirements

Candidates may be subject to the following screenings:
Credit Check, Drug Testing, and Criminal Background Check

Summary

Community Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid time off, and Holidays; Short Term and Long Term Disability; 401K and ESOP.

Additional Information

• E-Verify Work eligibility confirmed via E‑Verify