Atlassian Project Manager

Areti Group | B Corp™; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Areti Group | B Corp™ is seeking a Project Manager to lead ITSM and Atlassian implementations for diverse client projects. You will manage delivery from planning through go-live, coordinating technical consultants and client stakeholders in a fully remote setting across the United States.

The role requires strong governance, risk management, and clear communication, with hands-on experience in Jira Service Management and Atlassian Cloud migrations.

Qualifications

• Experience delivering ITSM or enterprise software implementations.
• Client-facing delivery experience.

Responsibilities

• Manage project scope, timelines, milestones, budgets and resources.
• Coordinate technical consultants and client stakeholders.
• Lead project kickoffs, planning sessions and progress meetings.
• Maintain project plans, delivery backlogs and status reports.
• Identify risks and dependencies and propose solutions.
• Manage scope changes and communicate impact on cost and delivery dates.
• Support requirements prioritisation and acceptance criteria.
• Coordinate testing, training, go-live prep and handover to support teams.
• Build strong client relationships and manage expectations.
• Contribute to governance and delivery process improvements.

Skills

Stakeholder management

Communication

Organisational skills

Multi-project coordination

Delivery governance

Education

PM certification (PMP/Prince2)

ITIL certification

Scrum/Agile certification

Tools

Jira Service Management

Atlassian ecosystem

Confluence

Job description

Project Manager: Atlassian Implementations

Location: Remote, United States

About the Role

A technology consultancy is seeking a Project Manager to oversee client projects involving IT service management and Atlassian platforms.

You will manage delivery from initial planning through implementation and go-live, working closely with technical consultants and business stakeholders. The role suits someone comfortable managing multiple engagements, making decisions independently and maintaining clear communication throughout delivery.

Responsibilities

• Manage project scope, timelines, milestones, budgets and resource requirements.


• Coordinate technical consultants, process specialists and client stakeholders.


• Lead project kickoffs, planning sessions and regular progress meetings.


• Maintain project plans, delivery backlogs, action logs and status reports.


• Identify risks and dependencies early, agreeing practical solutions with the relevant teams.


• Manage changes to scope and communicate their impact on cost and delivery dates.


• Support requirements prioritisation and agreement of acceptance criteria.


• Coordinate testing, training, go-live preparation and handover to support teams.


• Build strong client relationships and manage expectations throughout each engagement.


• Contribute to improvements in project governance and delivery processes.

Required Experience

• Experience managing ITSM or enterprise software implementation projects.


• A background in consulting or professional services, including client-facing delivery.


• Familiarity with Jira Service Management and the wider Atlassian ecosystem.


• Experience managing multiple projects and coordinating distributed teams.


• Strong stakeholder management, communication and organisational skills.


• Understanding of agile, waterfall and hybrid delivery methods.


• Experience with budget tracking, resource planning and change control.


• Ability to work independently, resolve delivery issues and adapt to changing priorities.


• Delivery of Jira Service Management implementations or Atlassian Cloud migrations.


• Experience transitioning clients from legacy ITSM platforms.


• Knowledge of ITIL and enterprise service management processes.


• Familiarity with Jira and Confluence for project tracking and documentation.


• Experience coordinating integrations, data migration and business change.


• PMP, PRINCE2, Scrum or ITIL certification.