Atlassian Platform Engineer

Synergy ECP; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) retirement plan

Paid time off and 10 paid holidays

Flexible work options

Continuing education support

Volunteer and philanthropy opportunities

Job summary

Synergy ECP is seeking an Enterprise Atlassian Engineer in Washington, DC to support enterprise-level Jira and Confluence administration. This hands-on role requires a minimum of 5 years of experience supporting IT platforms and active Top Secret clearance.

Responsibilities include administering Jira, triaging support tickets, improving workflows, and supporting compliance needs. Attractive benefits and competitive salary ranging from $120,000 to $150,000 are offered.

Qualifications

• Active Top Secret clearance.
• Minimum 5 years of experience supporting enterprise IT platforms.
• Hands‑on experience administering enterprise Jira and Confluence.
• Strong written and verbal communication skills.
• Ability to work onsite in Washington, DC (5 days/week).

Responsibilities

• Administer and scale Jira and Confluence for daily enterprise operations.
• Triage and resolve support tickets for advanced configuration changes.
• Oversee access and identity via Crowd and SSO integrations.
• Support compliance needs, including ATO documentation and audits.

Skills

Enterprise Jira administration

Confluence management

Workflow design and automations

Linux administration

PostgreSQL

MySQL

Stakeholder engagement

Agile/SAFe familiarity

Job description

NetServices (NSI) is an IT services firm specializing in high‑quality, cost‑effective solutions for national security missions.

Enterprise Atlassian Engineer

This hands‑on role supports enterprise‑level Jira and Confluence administration for a high‑visibility national security mission. The Engineer will partner with mission, security, IT, and operations teams to deliver resilient, secure, and high‑performing Atlassian solutions that support federal public safety and national security objectives.

What You’ll Do

• Administer and scale Jira, Confluence, JSM, and Crowd for daily enterprise operations.
• Triage and resolve support tickets—from access requests to advanced configuration changes.
• Improve workflows, fields, dashboards, reports, templates, and permission models.
• Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks.
• Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations.
• Run platform operations: upgrades, patches, deployments, backups, logging, and monitoring.
• Support compliance needs, including ATO documentation, audits, and configuration baselines.

What You Bring (Required Qualifications)

• Active Top Secret clearance.
• Minimum 5 years supporting enterprise IT platforms or collaboration ecosystems.
• Hands‑on experience administering enterprise Jira, Confluence, and Crowd with focus on workflow design, automations, and plugin management.
• Familiarity with Linux administration, PostgreSQL, MySQL, and FISMA/ATO compliance.
• Strong written and verbal communication; excels in stakeholder engagement and cross‑team collaboration.
• Comfortable operating in fast‑paced, dynamic environments; able to prioritize and deliver under shifting mission needs.
• Familiarity with Agile/SAFe; able to configure tools to reflect best practice delivery models and ceremonies.
• Ability to work onsite in Washington, DC (5 days/week).

Preferred / Bonus Skills

• Experience in federal/high security or multi‑enclave environments.
• Experience integrating AI‑enabled capabilities (e.g., classifiers, intelligent routing) into enterprise collaboration platforms.
• Willingness to undergo CI‑poly training.

Security Clearance Requirement

Must possess active TS/SCI clearance to be considered for this role.

Other Requirements

U.S. Citizenship.

Compensation

Typical salary range starts at $120,000 and may extend to $150,000, based on experience and qualifications.

Benefits

• Competitive health benefits and 401(k) retirement plan.
• Paid time off and 10 paid holidays per year.
• Flexible work options.
• Continuing education support.
• Volunteer and philanthropy opportunities.

NSI/Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.