Atlassian Platform Engineer

Synergyecp; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Benefits

401K Retirement plan

Generous Paid Time Off

Flexible work options

Job summary

Synergyecp is seeking an Enterprise Atlassian Engineer in Washington, D.C. to manage Jira and Confluence for national security missions. You will support enterprise-level administration and collaborate with IT and operations teams.

The ideal candidate will have a Top Secret clearance and at least 5 years of experience in enterprise IT, with strong skills in Jira and Confluence administration. This role offers competitive pay and various employee benefits, including health and retirement plans.

Qualifications

• Minimum 5 years supporting enterprise IT platforms.
• Experience in multi-enclave environments is a plus.
• Strong communication skills required.

Responsibilities

• Administer and scale Jira and Confluence for daily operations.
• Triage and resolve support tickets for enterprise platforms.
• Manage marketplace apps and oversee platform operations.

Skills

Active Top Secret clearance

Jira administration

Confluence administration

Crowd management

Linux administration

PostgreSQL

MySQL

Agile methodologies

Education

Bachelor's degree or equivalent experience

Job description

Enterprise Atlassian Engineer

Looking for an Enterprise Atlassian Engineer, supporting enterprise-level Jira and Confluence administration for a high-visibility national security mission. This hands‑on role is critical to modernizing and scaling collaboration platforms across multi‑enclave environments. You’ll partner with mission, security, IT, and operations teams to deliver resilient, secure, and high‑performing Atlassian solutions that drive federal public safety and national security objectives.

What You’ll Do

• Administer and scale Jira, Confluence, JSM, and Crowd for daily enterprise operations.
• Triage and resolve support tickets—from access requests to advanced configuration changes.
• Improve workflows, fields, dashboards, reports, templates, and permission models.
• Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks.
• Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations.
• Run platform operations: upgrades, patches, deployments, backups, logging, and monitoring.
• Support compliance needs, including ATO documentation, audits, and configuration baselines.

What You Bring (Required Qualifications)

• Active Top Secret clearance.
• Minimum 5 years supporting enterprise IT platforms or collaboration ecosystems.
• Hands‑on experience administering enterprise Jira, Confluence, and Crowd with focus on workflow design, automations and plugin management.
• Familiarity with Linux administration, PostgreSQL, MySQL, and FISMA/ATO compliance.
• Strong written and verbal communication; excels in stakeholder engagement and cross‑team collaboration.
• Comfortable operating in fast paced, dynamic environments; able to prioritize and deliver under shifting mission needs.
• Familiarity with Agile/SAFe; able to configure tools to reflect best practice delivery models and ceremonies.
• Ability to work onsite in Washington, DC (5 days/week).

Preferred / Bonus Skills

• Experience in federal/high security or multi enclave environments.
• Experience integrating AI enabled capabilities (e.g., classifiers, intelligent routing) into enterprise collaboration platform.
• Willing to go through CI poly.

Security Clearance Requirement

Must possess active TS/SCI clearance to be considered for this role.

Other Requirements

• U.S. Citizenship.

Compensation Spotlight

For this role, our typical salary range starts at $120,000 and stretches up to $150,000. But here is the deal – we’re not about capping your potential. We’re committed to snapping up the best and brightest, and we’re ready to put our money where our mouth is. So, if you’re one of the rare exceptions to the status quo with the education, experience, and that extra something special, we’re not afraid to go above and beyond to secure your talent. Because for us, it’s not just about a salary. It’s about the complete rewards package, the culture, and the opportunity to make a real impact.

Compensation

We offer highly competitive compensation that is consistently recognized by our employees as being generous!

Health & Retirement

We offer a comprehensive Health Benefits package and 401K Retirement plan so you can take care of yourself and your family… both now and in the future. Other health‑related benefits include People Partners who will help you navigate both personal and professional worlds, as well as strong wellness related resources offered through our healthcare provider.

Education

Individual growth is a priority at NSI/SynergyECP. Employees are encouraged to take advantage of our company‑sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what’s best for your career plans, we’ll help you navigate it all!

Work/Life Balance

A healthy work/life balance is essential for building and executing your work effectively at NSI/SynergyECP, but it’s also necessary to allow you the room to pursue everything you want to develop in your personal life. We offer a generous Paid Time Off benefit and 10 paid holidays a year. NSI/SynergyECP also provides flexible work options that work with your schedule and lifestyle.

Philanthropy

With the help of our amazing employees, NSI/SynergyECP participates annually in building awareness, volunteering and contributing to dozens of organizations. We believe that giving back creates a sense of purpose, engagement, and fulfillment. Have a cause you are passionate about? We bet you’ll find others here that care about it just as much!

NSI/SynergyECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability, or any other status protected by applicable law.