Atlassian Government Cloud Operations Lead

ecsfederal; Virginia (MN); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Everforth ECS seeks an experienced Atlassian Government Cloud Operations Lead to work remotely, supporting the migration from Atlassian Datacenter to AGC for DHS. You will design and manage end-to-end operations, stand up ITSM using Jira Service Management, and lead administrators and help desk specialists in a federated, secure environment.

The role requires 6+ years in project management, IT operations, and enterprise service management, with strong leadership and communication skills to

Qualifications

• Bachelor's degree required in CS, Information Security or related field.
• Ability to obtain DHS Public Trust clearance.
• 6+ years of project management experience.
• Experience in IT operations, systems administration, and enterprise help desk/service desk management.
• Proven track record standing up ITIL-aligned operations in federal environments.
• Experience leading support teams and mentoring administrators.
• Strong knowledge of cloud SaaS operational models, Agile frameworks, and vendor escalation management.
• Excellent communication skills with ability to draft executive dashboards, runbooks, and SOPs.

Responsibilities

• Design, stand up, and manage end-to-end operations for an enterprise FedRAMP Moderate AGC environment.
• Lead migration of Atlassian Datacenter to AGC for DHS support.
• Establish modern IT Service Management capability using Jira Service Management.
• Lead a team of administrators and help desk specialists.
• Draft executive dashboards, runbooks, and SOPs for governance and operations.

Skills

Project management

IT operations

Help desk management

ITIL based operations

Team leadership

Executive dashboards

Vendor escalation

Education

Bachelor's degree in Computer Science / Information Security or related field

Tools

Jira Service Management

Job description

Everforth ECS is seeking Atlassian Government Cloud Operations Lead to work remotely.

ECS is seeking an experienced Atlassian Government Cloud (AGC) Operations Lead to support the migration of Atlassian Datacenter to AGC and lead ongoing modernization efforts for the Department of Homeland Security (DHS). You'll design, stand up, and manage end-to-end operations, maintenance, and tiered support for an enterprise FedRAMP Moderate AGC environment. You'll establish a modern IT Service Management capability using Jira Service Management and lead a team of administrators and help desk specialists.

Salary Range: $110,000-$130,000

General Description of Benefits

• Bachelor's degree in Computer Science, Information Security or related field.

• Ability to obtain DHS Public Trust security clearance.

• Minimum 6 + years of project management experience

• Experience in IT operations, systems administration, and enterprise help desk/service desk management

• Proven track record standing up tiered ITIL-aligned operations in enterprise or federal environments

• Demonstrated experience leading support teams, managing queues, and mentoring administrators

• Strong knowledge of cloud SaaS operational models, Agile frameworks, and vendor escalation management

• Excellent communication skills with ability to draft executive dashboards, runbooks, and SOPs