Atlassian Engineer

Ledgent Technology; California (MO); Hybrid; USD 82,656 - 103,320; Full time

Job summary

A tech solutions firm is seeking an Atlassian Engineer to administer and configure Atlassian products across the organization. This role involves supporting project management workflows and facilitating migration to Atlassian Government Cloud (AGC). The ideal candidate should possess over 4 years of experience with Atlassian products, including Jira Cloud and Jira Service Management, and have a strong understanding of Agile processes. The position offers a hybrid work model with competitive pay rates.

Qualifications

• Minimum 4+ years of experience with Atlassian products administration.
• Hands-on experience with Jira Cloud & Enterprise, Confluence.
• Understanding of ITSM workflows within Jira Service Management.

Responsibilities

• Own and administer Jira Enterprise for the organization.
• Configure Jira Cloud software and related modules.
• Assist with migration to Atlassian Government Cloud.

Skills

Atlassian product administration

Jira Cloud & Enterprise configuration

Agile methodologies

Service Management workflows

Tools

Jira Service Management

Confluence

GitLab

Job description

Employment Type: 10-12 months (potential to convert to an FTE)

Workplace Type: Hybrid (3 days onsite, 2 days WFH)

Pay Rate: $60-$75/hour

SUMMARY:

Our client is seeking a Atlassian Engineer who will own, administer, and configure Atlassian suite of products across their organization. This role will support that organizations project management workflows, storyboards, service management, and Agile processes and will play a key impact in their readiness, preparation, and migration to Atlassian Government Cloud (AGC). The ideal candidate will act as the Subject Matter Expert (SME) for Atlassian products (Jira Enterprise, Jira Service Management, & Confluence), ensuring optimal configuration and functionality while driving user adopting and supporting change management.

KEY RESPONSIBILITIES:

• Serve as the SME for Atlassian, providing guidance and best practices to stakeholders.
• Own and administer Jira Enterprise for company-wide use.
• Configure Jira Cloud software, Jira Service Management (JSM), and related Jira modules (storyboards, epics, ticketing flows).
• Manage Confluence for documentation and knowledge management.
• Assist the migration from Jira Enterprise to Atlassian Government Cloud (AGC).
• Collaborate with cross-functional teams to understand requirements and optimize Jira workflows.
• Offload configuration efforts from other teams into Jira.
• Ensure Jira supports Agile project management and ITSM processes.
• Stay informed on upcoming Jira features and rollouts; implement new capabilities as needed.

REQUIRED SKILLS & EXPERIENCE:

• Minimum 4+ years of hands-on experience administering and configuring Atlassian products and Jira Enterprise.
• Ability to hit the ground running with Atlassian administration, configurations, and integrations.
• Hands-on experience with Jira Cloud & Enterprise, Jira Service Management (JSM), and Confluence.
• Skilled with Atlassian/Jira configurations, administration, and troubleshooting.
• Prior experience working on or leading end-to-end migrations of Atlassian/Jira, either from on-prem to cloud, data center to cloud, or cloud to cloud.
• Strong understanding of ITSM workflows within Jira Service Management.
• Deep knowledge of Agile and Scrum methodologies and frameworks

BONUS SKILLS & EXPERIENCE:

• Experience with Atlassian Government Cloud (AGC) migrations.
• Experience working in a start-up/fast paced environment or in the aerospace, defense, or aviation industry.
• Knowledge of GitLab (used by development team) is a plus but not required.
• Certifications: Not required, but Atlassian or Jira related certifications would be desired
• Integration Knowledge: Limited scope for integrations post-AGC migration; prior integration experience is not mandatory.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.