Atlassian Administrator

DoorDash; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

DoorDash is seeking an Atlassian Administrator to join our Enterprise Systems team. You will own day-to-day administration of Jira Cloud, Jira Service Management, and Confluence Cloud, keeping requests, access, and configurations running smoothly for teams across the business.

You’ll troubleshoot access and workflow issues, configure projects, forms, fields, and notifications, and collaborate with globally distributed teams.

Qualifications

• 1–3 years of Atlassian administration in an enterprise setting.
• Hands-on with Jira, Jira Service Management and Confluence configuration and permissions.
• Ability to troubleshoot access, permissions, and ticket routing under time pressure.
• Exposure to scripting or automation (Python or YAML) encouraged.

Responsibilities

• Administer Jira Cloud, Jira Service Management, and Confluence Cloud.
• Manage user access, project permissions, and admin roles.
• Configure workflows, forms, fields, and notifications.
• Provide production support and issue resolution.
• Collaborate with global teams across time zones.

Skills

Jira Admin

Jira Service Management

Confluence

Okta

SSO

MFA

Automation

Python

YAML

Slack

Google Workspace

Tools

Freshservice

Terraform

Atlassian REST APIs

Google Workspace

Slack

Job description

About the Team

The Enterprise Systems team is responsible for the systems and tools that power our global workforce, keeping everything running, integrated, and scalable across DoorDash, Wolt and Deliveroo. We're a distributed team embedded in the Global IT organization, working closely with partners across Engineering, Finance, People, Security, and IT Operations.

About the Role

We are looking for an Atlassian Administrator to join our Enterprise Systems team. In this role, you will own the day-to-day administration and support of our Atlassian suite (Jira, Jira Service Management, Confluence), keeping requests, access, and configurations running smoothly for teams across the business while our senior engineers focus on migrations and platform-level projects.

You're excited about this opportunity because you will...

• Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud
• Create and configure Jira projects and Jira Service Management service desks for different business teams
• Manage Jira and Confluence user access, project permissions, administrator permissions, and service-account access
• Configure request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications
• Troubleshoot issues involving Jira ticket submission, project configurations, missing access, permissions, and multi-user incidents
• Update access-request and approval workflows for connected business applications and ensure requests are routed to the correct approvers or DRIs
• Support Okta-related access for Atlassian, including user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning activities
• Test configuration changes and fixes in the Jira sandbox before implementing them in production
• Configure Jira-to-Slack notifications and support other Atlassian integrations
• Identify opportunities to automate manual processes, including access approvals, badging requests, routing, and notifications
• Investigate incoming support tickets, clarify business requirements, coordinate with requesters, and communicate resolutions
• Provide production support, root-cause analysis, documentation, and stakeholder guidance

We're excited about you because...

• You have 1-3 years of hands-on Atlassian administration experience, ideally in an enterprise environment
• You have working knowledge of Jira, Jira Service Management, and Confluence - including configuration, permissions, and workflow setup
• You're comfortable troubleshooting access, permissions, and ticket-routing issues under time pressure
• You have some exposure to scripting or automation (Python, YAML, or similar) and are eager to build on it
• You're familiar with enterprise tools like Google Workspace, Okta, and Slack, or are quick to pick them up
• You communicate clearly, document your work, and can manage a queue of concurrent requests
• You're comfortable working across time zones and collaborating with globally distributed teams
• You're genuinely excited about applying AI to real business workflows - not just experimenting with it, but shipping it

Nice to haves:

• Exposure to infrastructure as code (Terraform)
• Experience with follow-the-sun support models or distributed on-call coverage
• Familiarity with IT service management frameworks
• Prior experience with Freshservice or other ITSM platforms
• Experience with Atlassian REST APIs or service accounts

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if w