Atlassian Administrator

DoorDash, Inc.; Northern (KY); Hybrid; USD 93,000 - 137,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash, Inc. is seeking an Atlassian Administrator to own day-to-day administration and support of our Atlassian suite (Jira, Jira Service Management, Confluence).

You’ll ensure requests, access, and configurations run smoothly across the business while senior engineers focus on migrations. You will work across time zones with globally distributed teams, contribute to automation, and help apply AI to improve workflows.

Qualifications

• 1–3 years of hands-on Atlassian administration experience.
• Working knowledge of Jira, Jira Service Management, and Confluence — including configuration, permissions, and workflow setup.
• Troubleshooting access, permissions, and ticket-routing issues under time pressure.
• Exposure to scripting or automation (Python, YAML, or similar).
• Clear communication, documentation, and ability to manage a queue of concurrent requests.
• Willing to work across time zones with globally distributed teams.
• Excited about applying AI to real business workflows.

Responsibilities

• Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud.
• Create and configure Jira projects and Jira Service Management service desks for different teams.
• Manage Jira and Confluence user access, project permissions, and service-account access.
• Configure request types, forms, fields, workflows, and notifications.
• Troubleshoot issues with Jira tickets, configurations, and access.
• Support Okta-based access, SSO, MFA, and provisioning/deprovisioning.

Skills

Jira

Confluence

Jira Service Management

Tools

Okta

Freshservice

Terraform

Atlassian REST APIs

Job description

About the Team

The Enterprise Systems team is responsible for the systems and tools that power our global workforce, keeping everything running, integrated, and scalable across DoorDash, Wolt and Deliveroo. We're a distributed team embedded in the Global IT organization, working closely with partners across Engineering, Finance, People, Security, and IT Operations.

About the Role

We are looking for an Atlassian Administrator to join our Enterprise Systems team. In this role, you will own the day-to-day administration and support of our Atlassian suite (Jira, Jira Service Management, Confluence), keeping requests, access, and configurations running smoothly for teams across the business while our senior engineers focus on migrations and platform-level projects.

Responsibilities

• Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud
• Create and configure Jira projects and Jira Service Management service desks for different business teams
• Manage Jira and Confluence user access, project permissions, administrator permissions, and service-account access
• Configure request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications
• Troubleshoot issues involving Jira ticket submission, project configurations, missing access, permissions, and multi-user incidents
• Update access-request and approval workflows for connected business applications and ensure requests are routed to the correct approvers or DRIs
• Support Okta-related access for Atlassian, including user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning activities
• Test configuration changes and fixes in the Jira sandbox before implementing them in production
• Configure Jira-to-Slack notifications and support other Atlassian integrations
• Identify opportunities to automate manual processes, including access approvals, badging requests, routing, and notifications
• Investigate incoming support tickets, clarify business requirements, coordinate with requesters, and communicate resolutions
• Provide production support, root-cause analysis, documentation, and stakeholder guidance

We're excited about you because…

• You have 1–3 years of hands‑on Atlassian administration experience, ideally in an enterprise environment
• You have working knowledge of Jira, Jira Service Management, and Confluence — including configuration, permissions, and workflow setup
• You're comfortable troubleshooting access, permissions, and ticket‑routing issues under time pressure
• You have some exposure to scripting or automation (Python, YAML, or similar) and is eager to build on it
• You communicate clearly, document your work, and can manage a queue of concurrent requests
• You're comfortable working across time zones and collaborating with globally distributed teams
• You're genuinely excited about applying AI to real business workflows — not just experimenting with it, but shipping it

Nice to haves:

• Exposure to infrastructure as code (Terraform)
• Experience with follow-the-sun support models or distributed on‑call coverage
• Familiarity with IT service management frameworks
• Prior experience with Freshservice or other ITSM platforms
• Experience with Atlassian REST APIs or service accounts

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more info.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$93,200—$137,000 USDAbout DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑