Atlanta Partner Growth & Success Manager

Zipline; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Zipline is seeking a Partner Success Manager in Atlanta to activate new restaurant and retail partners and drive their business on our drone-delivery platform. You will own the Atlanta partner relationships, launch sites, and build trusted local management connections.

You will identify pain points, gather insights, and work with multiple teams to expand services, guide the product roadmap, and ensure customer-centric growth.

Qualifications

• 3+ years of experience in partner success or customer success.
• Experience in cross-functional teams.
• Ability to build trust quickly with customers.
• Data-driven decision making.
• Familiar with delivery marketplaces.
• Strong presentation skills.

Responsibilities

• Collaborate with Zipline’s partners to understand their operations, objectives, and establish a strong day-to-day partnership.
• Launch and expand Zipline service to partners, solve challenges, and drive improvements.
• Establish regular communication with local management at partner sites to build trust and rapport.
• Gather customer insights, analyze data, and report findings to identify growth opportunities and guide product roadmap.
• Proactively engage with customer stakeholders to build long-lasting trust.
• Advocate for customer needs to influence product and service improvements.

Skills

Partner success

Cross-functional

Data analysis

Customer empathy

Problem solving

Presentation skills

Marketplace knowledge

Job description

Zipline is seeking a Partner Success Manager in Atlanta to activate new restaurant and retail partners and drive their business on our drone-delivery platform. You will own the Atlanta partner relationships, launch sites, and build trusted local management connections.

You will identify pain points, gather insights, and work with multiple teams to expand services, guide the product roadmap, and ensure customer-centric growth.