Atlanta Hospitality Operations Director

The Wilkinson Firm; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

On-site work at client properties

Promotion path to Regional Director

Leadership team seat

Job summary

The Wilkinson Firm is seeking a market leader to run its Atlanta hospitality and event staffing division. You will own the market, manage the bench, oversee event staffing across properties, and cultivate relationships with banquet, housekeeping, and general managers we serve.

Atlanta serves as headquarters for this expansion with 500 W-2 jobs across four counties. The Director builds the bench, leads teams, and drives growth and service excellence.

Qualifications

• 5+ years in hotel banquet, catering, convention services or hospitality staffing operations.
• At least 2 years leading managers.
• Experience staffing high-volume functions (500+ guests) and multi-property oversight.
• Comfort with labor math: pay bands, bill rates, overtime, and margin.

Responsibilities

• Own delivery of events staffed to order with an Event Lead on every crew.
• Recruit, onboard, and run Captain School cohorts with Staffing and Service Managers.
• Oversee pre-event planning, post-event reviews, escalations and quarterly reviews with accounts.
• Monitor fill rate, show rate, client satisfaction, labor margin and retention for the market.

Skills

Hospitality operations leadership

Team leadership / management

Labor math and margins

Recruiting & onboarding

Client relationship management

Job description

The Wilkinson Firm is seeking a market leader to run its Atlanta hospitality and event staffing division. You will own the market, manage the bench, oversee event staffing across properties, and cultivate relationships with banquet, housekeeping, and general managers we serve.

Atlanta serves as headquarters for this expansion with 500 W-2 jobs across four counties. The Director builds the bench, leads teams, and drives growth and service excellence.