Director of Hospitality Operations - Atlanta, GA

The Wilkinson Firm; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

On-site work at client properties

Promotion path to Regional Director

Leadership team seat

Job summary

The Wilkinson Firm is seeking a market leader to run its Atlanta hospitality and event staffing division. You will own the market, manage the bench, oversee event staffing across properties, and cultivate relationships with banquet, housekeeping, and general managers we serve.

Atlanta serves as headquarters for this expansion with 500 W-2 jobs across four counties. The Director builds the bench, leads teams, and drives growth and service excellence.

Qualifications

• 5+ years in hotel banquet, catering, convention services or hospitality staffing operations.
• At least 2 years leading managers.
• Experience staffing high-volume functions (500+ guests) and multi-property oversight.
• Comfort with labor math: pay bands, bill rates, overtime, and margin.

Responsibilities

• Own delivery of events staffed to order with an Event Lead on every crew.
• Recruit, onboard, and run Captain School cohorts with Staffing and Service Managers.
• Oversee pre-event planning, post-event reviews, escalations and quarterly reviews with accounts.
• Monitor fill rate, show rate, client satisfaction, labor margin and retention for the market.

Skills

Hospitality operations leadership

Team leadership / management

Labor math and margins

Recruiting & onboarding

Client relationship management

Job description

Compensation: $65,000 to $85,000 base depending on experience, plus a performance bonus tied to market revenue, fill rate and retention. Type: W-2 full-time, salaried. Location: Atlanta, GA, covering Fulton, DeKalb, Gwinnett and Clayton counties. On site at client properties most days.

The role

You run the Atlanta market for The Wilkinson Firm's hospitality and event staffing division. Every client property within about an hour of the city is yours: the bench, the event calendar, the captains and event leads, the quality on every floor, and the relationship with each banquet director, housekeeping director and general manager we serve. You are the operator the General Manager calls, and the leader our people follow.

Atlanta is our headquarters market and our largest commitment: 500 W-2 hospitality jobs across four counties with a written promotion path for every one of them. The Director builds the bench that delivers it.

What you own

• Delivery: every event staffed to order, on time, to standard, with a designated Event Lead on every crew
• The bench: recruiting, onboarding, paid training and Captain School cohorts, in partnership with the Staffing Manager and Service Manager who report to you
• Client operations: pre-event planning, post-event reviews, escalations, and the quarterly business review with each account
• The numbers: fill rate, show rate, client satisfaction, labor margin, and retention for the market
• Growth support: walking properties with sales, scoping new accounts, and standing up service for them inside two weeks of signature

What the right candidate brings

• 5 or more years of hotel banquet, catering, convention services or hospitality staffing operations, with at least 2 years leading managers
• Experience staffing high-volume functions (500 or more guests) and running multiple properties or accounts at once
• A hiring and development record: you have built teams, not just supervised them
• Comfort with labor math: pay bands, bill rates, overtime, and margin
• Reliable transportation; evenings and weekends when the calendar calls for it

What you get

• $65,000 to $85,000 base plus performance bonus, W-2, paid biweekly
• A seat on the firm's hospitality leadership team and a direct line to the CEO
• Authority to hire your own Staffing Manager and Service Manager
• A promotion path to Regional Director as we open the Carolinas and Florida

Who we are

The Wilkinson Firm is a premium hospitality and event staffing employer. Every hire is a W-2 employee, not a contractor. We train before the first shift, run a paid leadership program called Captain School, rewrite resumes, run mock interviews, and promote from inside. Our clients are hotels, conference centers, caterers and venues. We consider qualified applicants with criminal histories.