ATI Hotels Reservation Coordinator

Airborne Global Solutions; Wilmington (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Air Transport International (ATI) in Wilmington, Ohio, seeks a Travel Services Coordinator to arrange hotel and ground transportation for internal customers, with flexible shifts including evenings and weekends. The role focuses on accurate service delivery and adherence to ATI standards.

You will support travel-service administration, Sabre Red bookings, cost analyses, and vendor contracts, while ensuring compliance and high service quality.

Qualifications

• High School diploma or GED required.
• Minimum of one year in a customer service role with excellent communication.
• Time management skills; able to work independently and meet deadlines.
• Minimum of one year experience with Microsoft Office (Excel, Word, etc).
• Ability to work a flexible schedule; shifts including evenings and weekends.

Responsibilities

• Assist with travel service including booking, cost analysis, contracts, and budget forecasting.
• Support hotel, transportation and vendor selection.
• Review crew and personnel schedules for hotels and transportation.
• Analyze policies for traveling ATI personnel and communicate solutions.
• Prioritize tasks and work independently to meet objectives.
• Maintain positive relationships across the company to boost morale and productivity.
• Other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Education

High School diploma or GED

Tools

Sabre Red

Crewtrac

Hotel Connections

Job description

What we do:

Air Transport International (ATI) is an experienced supplemental carrier with the ability to reach across the globe. ATI is an FAR Part 121 charter airline headquartered in Wilmington, Ohio, and operates a worldwide fleet of Boeing 757 and 767 cargo and combi passenger aircraft. ATI specializes in freight forwarding, government and military contracts. ATI is a subsidiary of Air Transport Services Group, Inc.

Our great benefits, competitive pay, and exciting atmosphere are all key factors that help make ATI such a great place to work!

Purpose:

To provide professional, accurate, cost-effective hotel accommodations and ground transportation for internal customers within company guidelines and standards for excellent customer service. This position will require a flexible schedule; shift work, evening hours, Saturdays, and potential Holidays. Schedules will be built based on ATI's operational needs.

Job Functions:

• Assist with all travel service for ATI which includes service satisfaction indexing, cost analysis, vendor selection analysis, contract negotiation, ability to book tickets in Sabre Red and administration, and budget forecasting for hotels, ground transportation and vendor selection
• Assist with negotiating contracts, analyzing expenditures, preparing spreadsheets and reports, auditing hotel, transportation invoices as well as Uber receipts
• Review and quality control the crew, maintenance and loadmasters schedules pertaining to hotels and ground transportation
• Review procedures of travel consultants, crew schedulers and traveling ATI personnel and analyze that best polices are being met
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision, effective in overcoming budgetary resistance, ability to identify and develop solutions to prospective travelers needs/problem, ability to communicate those solutions to a wide array of influencers and decision makers
• Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
• Other duties as assigned

Position Requirements:

• Ability to work quickly and accurately
• Must possess a High School diploma or GED
• Minimum of one (1) year in a customer service role where excellent communication skills were demonstrated
• Time management skills; must be able to work independently and complete tasks by deadlines
• Minimum of one (1) year experience working with Microsoft Office products (Excel, Word, etc)
• Ability to work a flexible schedule; shift work, evening hours, Saturdays, and potential Holidays

Preferred Job Skills:

• Above average International booking knowledge and internet research skills
• Powerful negotiating skills
• Sabre Red, Crewtrac experience and Knowledge of Hotel Connections or a similar system.

Physical Requirements:

• Employees are regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Comply with ATI attendance requirements
• Light to moderate lifting is required

Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.

Qualifications

Licenses & Certifications

Drug Free Workplace (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.