ATI Casual Flight Support Specialist

AviHire; Wilmington (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Air Transport International (ATI) in Wilmington, Ohio, seeks a Flight Support Specialist to assist dispatchers, handle pilot debrief calls, analyze delay codes, and maintain FAA-compliant records with accuracy. You’ll update flight-tracking, generate reports, process jump-seat requests, and coordinate with security and operations to keep flights on track.

The position requires a high school diploma, 2 years of office experience, 35 wpm, strong communication, and proficiency in Excel and Word;

Qualifications

• High school diploma or GED
• Two years office experience
• Typing 35 wpm
• Good communication skills (written and oral)
• Ability to work in a fast paced multi-functional atmosphere
• Effective geographical knowledge
• Good interpersonal skills
• Experience with Microsoft Excel and Word
• Flexibility to work all shifts including weekends, holidays, and shift changes if required

Responsibilities

• Receive all incoming calls for the operation and forward to departments
• Monitor email for documents from Operations and other departments
• Update movement control system with flight information for reporting
• Create ad hoc flights, swaps, cancellations and deletions
• Process all jump seat requests using CASS and TSA systems
• Enter jump seat information into jump seat report, NLCrew and TSA
• Send daily jump seat emails to outstation security departments
• Create and distribute monthly maintenance rider and load master request spreadsheet
• Ensure master jump seat spreadsheet is updated
• Update TSA program monthly with flight schedules
• Monitor Mbrief for closeouts and enter flight information
• Perform other duties as assigned by management

Skills

Typing 35 wpm

Communication skills

Geographical knowledge

Interpersonal skills

Flexibility

Education

High school diploma or GED

Bachelor’s degree

Tools

Excel

Word

SABRE

Job description

What We Do

Air Transport International (ATI) is an experienced supplemental carrier with the ability to reach across the globe. ATI is an FAR Part 121 charter airline headquartered in Wilmington, Ohio, and operates a worldwide fleet of Boeing 757 and 767 cargo and combi passenger aircraft. ATI specializes in freight forwarding, government and military contracts. ATI is a subsidiary of Air Transport Services Group, Inc.

Our great benefits, competitive pay, and exciting atmosphere are all key factors that help make ATI such a great place to work!

Purpose

The Flight Support Specialist provides support to the dispatchers, takes pilot debrief phone calls, analyzes when enroute delay codes are needed, accurate record keeping in accordance with FAA requirements, Customs paperwork generation and communication, create numerous daily reports for the dispatchers and supervisors, verification of jumpseat eligible persons through Dept. of Homeland Security and CASS. Update flight tracking system for all aircraft reroutes, diversions, etc.Provide timely assistance to aircraft dispatchers.

Job Functions

• Receive all incoming calls for the operation, forwarding them to respective departments as needed.
• Monitor email for incoming documents and instructions from Operations and other departments. These documents include, but are not limited to, closeouts, NOTOC forms, jump seat requests and build/cancel requests.
• Update the movement control system (Ops) with all flight information needed for companywide reporting.
• Create Adhoc flights as requested by Systems Operational Control (SOC), as well as swaps, cancellations and deletions.
• Process all jump seat requests using the CASS and TSA systems.
• Ensure all jump seat information is entered into the jump seat report, NLCrew and TSA. Email CASS paperwork to crews and others as directed.
• Send daily jump seat emails to outstation security departments.
• Create and distribute the monthly maintenance rider and load master request spreadsheet.
• Ensure the master jump seat spreadsheet is completed and updated as needed.
• Update TSA program monthly with flight schedules.
• Monitor Mbrief for closeouts and enter flight information into the system.
• Other duties as assigned by management.

Position Requirements

• High school diploma or GED
• Two (2) years office experience
• Typing 35wpm
• Good communication skills (written and oral)
• Ability to work in a fast paced multi-functional atmosphere
• Effective geographical knowledge
• Good interpersonal skills
• Experience with Microsoft Excel and Word
• Flexibility to work all shifts including weekends, holidays, and shift changes if required

Preferred Job Skills

• Prefer Microsoft Excel familiarity
• SABRE software experience
• Bachelor’s degree
• Familiarity with 3-letter airport identifier codes
• Knowledge of aviation operations
• Aircraft dispatcher license

Physical Requirements

• Employees are regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Light to moderate lifting is required.
• Comply with ATI attendance requirements

Air Transport International is an equal employment/affirmative action employer. It is the Company's policy not to discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status and prohibits discharging or in any other manner discriminating against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The Company further does not discriminate on any other basis protected by applicable federal, state or local laws.