Athlete Gear Tech & Service Specialist

DICK'S Sporting Goods, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

At DICK'S Sporting Goods, the Equipment Services Tech role focuses on building, maintaining, inspecting, and repairing sports equipment for the service department at our House of Sport location. The role also supports sales and register functions to enhance the athlete experience in-store.

Strong bicycle assembly skills and the ability to manage priorities, complete routine paperwork, and communicate effectively are essential for delivering high-quality service to our customers.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust priorities and manage time.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

Responsibilities

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.
• Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed.
• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserving complete and accurate shop records and maintaining record keeping systems.
• All other tasks assigned by management.

Skills

Bike assembly

Time management

Administrative paperwork

Communication skills

Job description

At DICK'S Sporting Goods, the Equipment Services Tech role focuses on building, maintaining, inspecting, and repairing sports equipment for the service department at our House of Sport location. The role also supports sales and register functions to enhance the athlete experience in-store.

Strong bicycle assembly skills and the ability to manage priorities, complete routine paperwork, and communicate effectively are essential for delivering high-quality service to our customers.