Athlete Experience & Store Operations Specialist

DICK'S Sporting Goods; Vernon Hills (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

DICK'S Sporting Goods in Vernon Hills, IL is hiring for a store role focused on delivering exceptional athlete experiences. You will engage customers, recommend products, and provide accurate information to help athletes find what they need.

The role supports onboarding and training, maintains merchandising standards, and encourages participation in loyalty programs. A High School diploma and 1–3 years retail experience are typical requirements, with benefits offered.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 years of experience in retail or customer-facing roles preferred.
• Strong communication and sales-oriented mindset.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide product information.
• Drives sales through product recommendations and understanding athlete needs.
• Assists with onboarding and training of new team members as SME in store processes.
• Ensures products are ready for purchase and athletes are engaged as they shop.
• Adheres to merchandising standards, signage, pricing, and inventory presentation.
• Promotes customer participation in programs such as loyalty, warranties, and credit card enrollment.

Skills

Customer service

Sales

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Vernon Hills, IL is hiring for a store role focused on delivering exceptional athlete experiences. You will engage customers, recommend products, and provide accurate information to help athletes find what they need.

The role supports onboarding and training, maintains merchandising standards, and encourages participation in loyalty programs. A High School diploma and 1–3 years retail experience are typical requirements, with benefits offered.