Athlete Experience & Store Operations Specialist

DICK'S Sporting Goods; Gurnee (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

DICK'S Sporting Goods is hiring in Illinois to deliver an outstanding athlete experience and expert product guidance. You will engage customers, drive sales, and help train teammates while maintaining store standards and a welcoming environment.

The role emphasizes customer-facing service, product knowledge, and adherence to safety and policies, with a focus on inclusivity and teamwork.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Engage shoppers to understand needs and provide product information to deliver an exceptional athlete experience.
• Assist with onboarding and training of new team members as area expert.
• Maintain efficient processes with an athlete-first mindset.
• Uphold merchandising standards, signage, and floor presentation.
• Encourage participation in company programs (loyalty, warranties, etc.).
• Create an inclusive store environment with respectful interactions and compliance.

Skills

Customer service

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring in Illinois to deliver an outstanding athlete experience and expert product guidance. You will engage customers, drive sales, and help train teammates while maintaining store standards and a welcoming environment.

The role emphasizes customer-facing service, product knowledge, and adherence to safety and policies, with a focus on inclusivity and teamwork.