Athlete Experience Specialist - Retail Apparel

DICK'S Sporting Goods, Inc.; Lancaster (Lancaster County); On-site; USD 21,000 - 26,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is seeking a customer-focused associate to deliver an exceptional athlete experience in-store. You will engage customers, understand shopping needs, and provide accurate product information to guide purchases.

The role includes helping onboard teammates and upholding merchandising standards to ensure a welcoming and efficient shopping environment. The successful candidate will have 1–3 years of retail or customer-facing experience, strong teamwork, and a passion for

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.

Skills

Customer service

Sales

Product knowledge

Team collaboration

Education

High School Diploma or Equivalent

Tools

POS system

Inventory management

Job description

DICK’S Sporting Goods, Inc. is seeking a customer-focused associate to deliver an exceptional athlete experience in-store. You will engage customers, understand shopping needs, and provide accurate product information to guide purchases.

The role includes helping onboard teammates and upholding merchandising standards to ensure a welcoming and efficient shopping environment. The successful candidate will have 1–3 years of retail or customer-facing experience, strong teamwork, and a passion for