Athlete Experience & Loyalty Advisor

Dick's Sporting Goods; Wooster (OH); On-site; USD 17,000 - 26,000; Full time

Job summary

DICK'S Sporting Goods is hiring an Advisor to deliver high‑touch customer service and guide athletes through their shopping journey in our store. You will greet customers, share product knowledge, support loyalty programs, and help maintain attractive merchandising while adhering to safety and store policies.

Join a team that values collaboration, accountability, and trust, and contribute to a welcoming environment where teammates and athletes feel respected and supported from day one.

Qualifications

• High School Diploma or Equivalent is required.

Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

Skills

Customer service

Merchandising

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring an Advisor to deliver high‑touch customer service and guide athletes through their shopping journey in our store. You will greet customers, share product knowledge, support loyalty programs, and help maintain attractive merchandising while adhering to safety and store policies.

Join a team that values collaboration, accountability, and trust, and contribute to a welcoming environment where teammates and athletes feel respected and supported from day one.